You will never be out of work if you can demonstrably offer one of the following: Sales Additive effort Initiation Sales speaks for itself. If you can sell enough to cover what you cost and then some, there will always be someone waiting to hire you. Additive effort is distinguished from bureaucracy or feel-good showing […]
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16 Reasons Why People Quit Their Jobs
As a HR professional, its your job to hire the right people for the job. No matter what you do, there is always a fair bit of employee turnover. Do you ever scratch your head and wonder why people quit their jobs? People quit their jobs for a wide variety of reasons. While every situation […]
Employer Insights; The Easiest Way To Bo...
How do you measure the success of your company? One of the most important goals of any business is to be financially healthy. There are countless ways to boost your bottom line, but often the best way is to focus on your team. Its easy to make a business look good on paper, but if […]
Watch the money
“How much life insurance do you have?” Zig Ziglar liked to say that with that one question, you could tell if someone was a successful life insurance agent. If they’re not willing to buy it with their own money, how can they honestly persuade someone else to do so? If you’re in the music business […]
In search of customer intimacy
Many brands want deep and long-lasting relationships with their customers. Social media makes these interactions even more likely, because it encourages customers to speak up and to connect. The fallacy is believing that whining equals intimacy. It doesn’t. Whining and complaining is easy and natural, but it’s not a foundation for a long term relationship. […]
12 Ways To Break Down Communication Barr...
When everyone is on the same page, its so much easier for everyone to do their job. So why is effective communication such a challenge? No matter what company you work for, there is always room for improvement when it comes to communication. When you take an active role in trying to break down communication […]
15 Questions To Ask Before You Fire Some...
Firing an employee is not a pleasant part of anyones job. Unfortunately when you work in HR, the burden of telling someone that they are fired often falls on your shoulders. Its not something you look forward to, but it is part of the job and it never gets any easier. Firing someone isnt […]
The difference between hiring and recrui...
Bob wonders if there’s a difference. I’m pretty sure there is. Hiring is what you do when you let the world know that you’re accepting applications from people looking for a job. Recruiting is the act of finding the very best person for a job and persuading them to stop doing what they’re doing and […]
Dont waste the good days
If youre feeling creative, do the errands tomorrow. If youre fit and healthy, take a day to go swimming,jogging or take a walk. When inspiration strikes, write it down. The calendar belongs to everyone else. Their schedule isnt your schedule unless it helps you get where youre going.
Don’t go to the supermarket when you’re
Looking for seekers (who are looking for you) “Don’t go to the supermarket when you’re hungry.” The reason is obvious–when you’re hungry, you’re likely to buy things. The risk is that you’ll buy something you don’t need, because, of course, all that buying isn’t actually making you less hungry. The same thing is true […]
Are you hiding from the mission ?
We do this in two ways: The first is refusing to be clear and precise about what the mission is. Avoiding specifics about what we hope to accomplish and for whom. Being vague about success and (thus about failure). After all, if no one knows exactly what the mission is, it’s hard feel like a […]
The two fears of voluntary education…
Voluntary education is different from compulsory, the kind we grew up with. When you’re the victim/beneficiary of compulsory education, it happens to you. You have little choice. Perhaps you choose to open your mind and do the work, but either way, here it is. Now that we’re adults, though, we have choice. Endless choice. Most […]
Four ways to improve customer service…
Delegate it to your customers. Let them give feedback, good and bad, early and often. Delegate it to your managers. Build in close monitoring, training and feedback. Have them walk the floor, co-creating with their teams. Use technology. Monitor digital footprints, sales per square foot, visible customer actions. Create a culture where peers inspire peers, […]
Is this your missing Skill….?
It’s difficult to find the leverage to make a difference. At your job, there are probably people with more experience than you, more domain knowledge than you, even more skills than you. The same is true about your competition. But there’s one place where you can make your mark: Your attitude. You can bring more […]
A professional stumbler….
Leo’s working hard to do something he’s never done before. He’s just turned one, and he doesn’t know how to walk (yet). There are no really useful books or videos on how to walk. It’s something he has to figure out on his own. But instead of waiting on the couch until the day he’s […]
The right effort of generosity….
Don’t expect much from a drowning man. He’s not going to offer you a candy bar or ask how your day was. He’s too busy not drowning. Generosity takes effort. It requires the space to take your mind off your own problems long enough to see someone else’s. It requires the confidence to share when […]
Defending myself (vs. offending my self)
The reason it’s difficult to learn something new is that it will change you into someone who disagrees with the person you used to be. And we’re not organized for that. The filter bubble and our lack of curiosity about the unknown are forms of self defense. We’re defending the self, keeping everything “ok” because […]
Top 30 Open-ended Questions for Business...
Open-ended questions are incredibly valuable to the sales process (as long as you listen). They help you gather information, qualify sales opportunities, and establish rapport, trust, and credibility. As a sales professional, its very important to have a repertoire of powerful open-ended questions questions that are answered by more than a simple yes or […]
Emotionally attractive…
We spend a lot of time talking about celebrities and how attractive they are. Paul Newman’s blue eyes, how tall is Jake Gyllenhaal, how fast is Usain Bolt… Most of the time, though, our success is based on something we have far more control over: our emotional attractiveness. People who are open, empathetic, optimistic, flexible, […]
Is ignorance the problem…?
It’s nice to think that the reason that people don’t do what you need them to do, or conform to your standards, or make good choices is simply that they don’t know enough. After all, if that’s the case, all you’ll need to do is inform them, loudly and clearly. So, that employee who shows […]
Fear, failure and shame, oh my
Fear runs deep. Fear used to keep our ancestors alive. Fear keeps you from taunting a saber tooth tiger. The thing is, most of us don’t have to deal with tigers any longer. But the fear still runs deep. We still feel the same feelings when we face possible failure, but now those feelings revolve […]
How to Create a Peak Productivity Enviro...
My mother said to me If you become a soldier you will be a general; if you become a monk, you will end up as the pope. instead, I became a painter and would up as Picasso. -PABLO PICASSO You can load yourself up with big, hunky day planner devices, computer software, notepads, different […]
Cost reduce or value increase…?
Organizations that want to increase their metrics either invest in: Creating more value for their customers, or Doing just enough to keep going, but for less effort and money. During their first decade, the core group at Amazon regularly amazed customers by investing in work that created more value. When you do that, people talk, […]
Top 5 Reasons Negotiating Skills Are Nee...
There is no question that negotiation skills are an important part of doing business. In today’s hyper-connected and increasingly competitive market, the ability to negotiate effectively is more highly valued than ever before. In fact,according to a study in the UK, it was estimated that UK businesses lose around 9 millionper hour due to poor […]
How to Slay Mr.Meeting
One of the most dangerous Time Vampire is Mr. Meeting. Some people seem to do nothing but attend meetings. Just as I was about to start writing this blog, a colleague of mine dragged me into a 20-minute,four-person conference call to discuss when we could have next, longer conference call to plan a meeting. Geez. […]
Culture defeats strategy, every time.
It turns out that what actually separates thriving organizations from struggling ones are the difficult-to-measure attitudes, processes and perceptions of the people who do the work. And yet Organizations spend a ton of time measuring the vocational skills, because they can. Because theres a hundred years of history. And mostly, because its safe. Its not […]
More and less…
More creating Less consuming More leading Less following More contributing Less taking More patience Less intolerance More connecting Less isolating More writing Less watching More optimism Less false realism
How to touch your imagined Future
Researchers have shown that thinking about how the future events will occur actually lays the foundation for such events to occur. But your thinking about the future has to be concrete. In one study, about the effect of thinking about the future, one group of students was asked to imagine the happiness of doing well […]
Your choice
Attitude is the most important choice any of us will make. We made it yesterday and we get another choice to make it today. And then again tomorrow. The choice to participate. To be optimistic. To intentionally bring out the best in other people. We make the choice to inquire, to be curious, to challenge […]
Why It’s the Perfect Time to Start Your
The thriving small business environment The age of the small business has begun. Developments in technology, the economy, and resources available make this the perfect time to start your small business. A recent report revealed that small businesses are thriving, and that the small business economy is on the verge of rapid growth in the […]
Hardware is sexy, but it’s software that
You can make software if you choose to. Not just the expected version of software that runs on a computer, but the metaphorical idea of rules and algorithms designed to solve problems and connect people… Apple started as a hardware company with the Apple II. Soon in, they realized that while hardware is required, it’s […]
One way to get a raise…
…is to get promoted. And the best way to get promoted is to learn something new and get good at it. Take a course. Learn to sell. Public speaking. Statistics. Become the person that your organization wants in a bigger role. You can accelerate that process with deliberate learning and practice. Smart companies will pay […]
The chance of a lifetime…
That would be today. And every day, if you’re up for it. The things that change our lives (and the lives of others) are rarely the long-scheduled events, the much-practiced speeches or the annual gala. No, it’s almost certain that the next chance you have to leap will come out of nowhere in particular, and […]
Skills vs. talents..where is the differe...
If you can learn it, it’s a skill. If it’s important, but innate, it’s a talent. The thing is, almost everything that matters is a skill. If even one person is able to learn it, if even one person is able to use effort and training to get good at something, it’s a skill. It’s […]
40 Business Secrets you wont find under ...
Here are 40 pointers for Scaling Up Mastering the Rockefeller Habits and Fortune: The greatest business decisions of All Time. Hire fewer people but pay them more. No team is so big that it cant be fed with two pizzas. If more than one person is accountable, then no one is accountable, and thats when […]
Marketing in four steps..
The first step is to invent a thing worth making, a story worth telling, a contribution worth talking about. The second step is to design and build it in a way that people will actually benefit from and care about. The third one is the one everyone gets all excited about. This is the step […]