Office Management Master Class Skills Training

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To manage an office effectively you need to first manage yourself, and then manage your time, tasks, and others in order to achieve maximum success. This Effective Office Management training course will help increase your motivation and confidence through understanding of principles and best practices of successful office management.

You will learn to prioritise, plan, and solve problems not just to get your work done on time, but to have continuous improvement in productivity. You will learn to communicate more confidently in public, meetings, and with all levels of staff, including managing difficult behaviours. Finally you will gain self-management skills which will help you to cope with stress, keep a can do positive attitude, and enjoy your job each day no matter what the challenges are.

This course covers a wide range of interrelated topics critical to the effectiveness of office personnel and administrative staff in meeting their roles and maximizing their contribution to their teams and organisations. Emphasis is placed on building on existing good practice and on recognising areas where improvements can be made and developing strategies accordingly. Emphasis is also placed on managing the network of relationships and inter-personal skills and communication.

This training course will feature:

  • Best practices for managing your daily responsibilities to achieve maximum output and success
  • Best practices for streamlining your workflow and office environment
  • Best practices for communicating effectively and assertively at all levels
  • Best practices for releasing your personal potential, increasing self-discipline & self-awareness
  • Best practices for creative thinking, problem solving, planning, and decision making
  • Extend their understanding of their roles and the key contribution they make to organisational success
  • Review their working relationships
  • Review and develop their personal organisation, communication and interpersonal skills
  • Develop an action plan to help themselves, their boss and other colleagues work in more effective and efficient ways

What are the Goals?

By the end of this training course, participants will be able to:

  • Prioritise and cope with multiple tasks without missing deadlines
  • Think like a Manager planning, making decisions and solving problems
  • Manage their thoughts and feelings to improve self-confidence and self-empowerment
  • Communicate effectively and assertively at all levels and in all situations
  • Manage paperwork, diaries, meetings, presentations, and phones more effectively

Who is this Training Course for?

This training course is suitable to anyone who works as office personnel as it will help them become more confident and effective at organising their work and their office to achieve maximum out-put with minimal stress. Further, this is suitable to a wide range of professional, but will greatly benefit:

  • Administration Assistants
  • Personal Assistants
  • Secretaries
  • Supervisors/Team Leaders
  • Office Managers
  • Any individual working in the office support field


Program Outline

Programme Introduction / Roles, Competences and Personal Effectiveness

  • Programme Introduction and Objectives
  • Action Planning
  • Thecompetencemodel of skills, behaviours and values
  • Emotional and Chronistic Intelligence
  • Personal Competence Review
  • Time Management Constraints resources, systems, other people and self
  • Handling Requests and Conflicting Priorities


Team Working, Communication and Meetings

  • Team Working and Team Roles
  • Briefing skills giving, receiving and passing on
  • Organising and Participating in Meetings
  • Notes, Minutes and Follow-up

Managing Working Relationships / Communication Skills / Supervising Admin Staff

  • Delegation giving and receiving
  • Coaching and Training Colleagues and Staff skills of on-job training
  • Communication and Listening Skills lessons from NLP
  • Building Rapport
  • Developing a Network of Working Relationships influencing skills
  • Assertiveness and Conflict
  • People Problems and Problem People
  • Helping others Perform case study
  • Practical Motivation
  • Criticism Skills


Managing Time / Desk Management and Office Technology / Writing Skills

  • Planning and Priority Setting
  • Office Layout and Ergonomics
  • Managing the paper-load and developing paperless systems
  • Getting the best from Office Technology
  • Letter Writing
  • E-mail Efficiency and Etiquette
  • Writing and Editing Reports
  • Proof-Reading Skills
  • Setting up / developing writing layout and style guidelines for the organisation
  • Writing & designing presentation slides


Managing Information & Budgets/Improving Customer Service and Systems

  • Principles of information management scheduling, filtering and digesting
  • Interpreting and presenting statistical information
  • Designing and using graphs
  • Designing surveys, presenting findings and interpreting meaning
  • Basic concepts of financial management
  • Monitoring budgets and variance
  • Improving customer service and systems continuous improvement
  • Action planning


Dolphins Training & Consultants ltd

View Park Towers ,10th Fl ,Utalii Lane & L584-off UN Avenue, Gigiri.
P O Box 27859 00100 Nairobi, Kenya Tel +254-20-2211362/4/5 or 2211382 Cell+254-712-636404

Your No.1 Corporate Training Partner DIT No./ 711


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