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The People Side of Project Management.

These influential skills are instilled in participants through real-world scenarios; the concepts and methods learned are immediately usable in the workplace, leading to a greater retention of newly acquired skills, measurable project improvements, and the achievement of desired project results.

Consisting of 5 days comprehensive workshop, it emphasizes the successful planning and initiation phases of the project management discipline. In addition to providing technique-based competencies, the Practitioner Program teaches students the “softer” skills as well, such as negotiation techniques, getting management buy-in and effectively working with others.


Target Audience:

Those who want to understand project management skills and concepts and who must influence projects customers and other team members.



There are no pre-requisites for this course.


At Course Completion:

After completing this course, participants will be able to:

  • Build a Work Breakdown Structure (WBS).
  • Use a network diagram to display a Project Evaluation and Review Technique (PERT) chart.
  • Use the Critical Path Method (CPM) in the network diagram to ensure the correct project duration.
  • Estimate and schedule project tasks.
  • Apply resources to a project plan.
  • Explore different personality types and learn how they affect project management.
  • Apply time-tested tools and techniques to actual projects.
  • Create and communicate a shared sense of purpose between the project team and stakeholders about your project.
  • Involve and engage key customers and use the views of others to create commitment and advance your project.
  • Prepare to make difficult requests and influence people with whom you do not have official power; for example, obtaining additional resources for your project.
  • Use a negotiation model that guarantees common understanding of the issue and creates accountability for and ownership of the final solution. Listen to and resolve stakeholders concerns.
  • Use group facilitation skills to create a common reference point that includes the description of the business problem, where the project is going, how to actualize it, and stakeholder involvement at any given point in the project.
  • Identify key stakeholders for the project to understand their assumptions and expectations and to get them involved at the right time.
  • Negotiate agreements that get your project started correctly and keep it moving along.



An Overview of Project Management

  • The characteristics of a project.
  • Project management processes.
  • Project success and failure.
  • Critical success factors and components.
  • The effective project manager skills and characteristics.
  • Roles and responsibilities.
  • The time, cost, and scope target.

The People Side of Project Management

  • Understanding people.
  • Learn the use style models.
  • Flexing your style.
  • Understanding differences.

Planning the Project

  • The components of the plan.
  • Introduction to the case study.
  • The project charter.
  • The work plan.
  • The control plans.
  • The functions of a good project plan.

Work Breakdown Structure (Work Plans)

  • Defining the work to be done.
  • Creating the WBS demonstration of technique.
  • The WBS task and the work package.
  • Methods of subdivision.
  • Use of the WBS.


  • Estimating accuracy.
  • Estimating concepts and methods.
  • Task-based estimation.
  • Effort, productivity factors, influence factors.


  • Schedule concepts and methods.
  • Network diagrams.
  • Precedence logic.
  • Estimate duration.
  • Create a network diagram demonstration of technique PERT/CPM.
  • Allocation of resources.
  • Gantt charts/histograms.

Risk Management

  • Evaluation of risk.
  • Identification, assessment, quantification, and contingency planning.
  • Risk consequences and contingencies.
  • A technique for planning for risk.
  • Cost/benefit/risk considerations.

Project Control

  • Measurement, evaluation, and quality control.
  • Prerequisites to effective control.
  • Key indicators.
  • Change management and control.
  • Progress reporting.

Project Completion

  • Management of project completion.
  • Post implementation.

How to Build Commitment and Accountability Through Effective Negotiation

  • Common deficiencies and problems with negotiating agreements.
  • Key elements in building commitment.
  • Negotiation principles.
  • 8-Step negotiation model/process/practice simulations.

Influence through Selling Ideas

  • Initiating negotiations, promotion ideas, making difficult requests.
  • Participant application to real project situations.

Group Facilitation

  • Conceptualizing and planning a successful facilitation.
  • Modified 8-Step negotiation model for groups.
  • Facilitation tips to jump start and advance discussion/ground rules for facilitators.

Process Start-Up Matrix

  • Components: scope facilitation, stakeholder map, and force field analysis.
  • Building a sense of project purpose/application to team building.
  • Responding to the project management process by using participants actual projects.


Scope Facilitation Technique

  • Group facilitation process gets people excited about change.
  • Builds commitment between team and stakeholders.


Stakeholder Mapping and Analysis

  • Identify those who can help advance the project.
  • Identify their assumptions and expectations about the project.


Force Field Analysis

  • Group facilitation process quickly uncovers the constraints, assumptions, and risks.
  • Create strategy to respond to barriers associated with your project.


The Art of Managing Resistance

  • Understand your role in resistance.
  • Respond to resistance by defining causes and create appropriate actions.


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Dolphins Training & Consultants ltd

View Park Towers ,10th Fl ,Utalii Lane & L584-off UN Avenue, Gigiri.
P O Box 27859 00100 Nairobi, Kenya Tel +254-20-2211362/4/5 or 2211382

Cell:+254-700 086 219 / +254-712 636 404

Your No.1 Corporate Training Partner DIT No./ 711


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