Effective Credit Management and Debt Collection Skills Training
Cashflow, Debt collection and Credit management is one of the key pillars for a successful business. Its imperative to balance the finance side and the business generation activies; meaning you retain your customers while they pay for the dear services and products as per business terms.
TECHNICAL AREAS IN CREDIT
- The Credit Management tool kit.
- The Credit Management structure.
- Effective Credit Appraisals. (case studies)
- Risk Management- (Monitoring & Control)
- Effective collection through:
- Telephone (case studies)
- Personal visits
- Third parties
- The Credit Policy as a referral point in good Credit Management.
- Understanding financial statements for purposes of credit assessments.
- Total solution to debt problems.
CREDIT MANAGEMENT & BUSINESS
- Managing Stress in Credit Management.
- Team building & image management
- Strokes as a collection tool.
- Communication skills
COMMERCIAL CONCLUSION OF DEBTS
- Debt counseling as a tool of business.
- Handling unmanageable debtors.
- Legal action for Debt Recovery.
REASONS FOR ATTENDING THIS COURSE
- You will be able to get all information leading to quality customers before granting credit.
- You will be able to interpret all information from the prospective customers into credit values.
- You will be able to monitor and control your debt levels leading to better cash flow.
- Youll be able to handle and overcome virtually any non- payment excuse.
- You will be able to stress the benefits of payment rather than the consequences of non payment.
- You will be able to use the most powerful key words and phrases to maximize results from your collection efforts.
- You will be able to persuade customers to pay you without sacrificing goodwill.
- You will be able to increase your business using credit
Dolphins Training & Consultants ltd
View Park Towers ,10th Fl ,Utalii Lane & L584-off UN Avenue, Gigiri.
P O Box 27859 00100 Nairobi, Kenya Tel +254-20-2211362/4/5 or 2211382 Cell+254-712-636404
Your No.1 Corporate Training Partner DIT No./ 711
We push the human race forward and so do you….. Unleash Your True Potential….!