Effective Credit Management and Debt Collection Skills Training,Nairobi and Mombasa Kenya

Effective Credit Management and Debt Collection Skills Training

Dolphins Group - Book Now

INTRODUCTION

Cashflow, Debt collection and Credit management is one of the key pillars for a successful business. Its imperative to balance the finance side and the business generation activies; meaning you retain your customers while they pay for the dear services and products as per business terms.

COURSE OUTLINE:

TECHNICAL AREAS IN CREDIT
MANAGEMENT
  • The Credit Management tool kit.
  • The Credit Management structure.
  • Effective Credit Appraisals. (case studies)
  • Risk Management- (Monitoring & Control)
  • Effective collection through:
    • Telephone (case studies)
    • Letters
    • Personal visits
    • Third parties
  • The Credit Policy as a referral point in good Credit Management.
  • Understanding financial statements for purposes of credit assessments.
  • Total solution to debt problems.

CREDIT MANAGEMENT & BUSINESS

  • Managing Stress in Credit Management.
  • Team building & image management
  • Strokes as a collection tool.
  • Communication skills

COMMERCIAL CONCLUSION OF DEBTS

  • Debt counseling as a tool of business.
  • Handling unmanageable debtors.
  • Legal action for Debt Recovery.

REASONS FOR ATTENDING THIS COURSE

  1. You will be able to get all information leading to quality customers before granting credit.
  2. You will be able to interpret all information from the prospective customers into credit values.
  3. You will be able to monitor and control your debt levels leading to better cash flow.
  4. Youll be able to handle and overcome virtually any non- payment excuse.
  5. You will be able to stress the benefits of payment rather than the consequences of non payment.
  6. You will be able to use the most powerful key words and phrases to maximize results from your collection efforts.
  7. You will be able to persuade customers to pay you without sacrificing goodwill.
  8. You will be able to increase your business using credit

 

Dolphins Training & Consultants ltd

View Park Towers ,10th Fl ,Utalii Lane & L584-off UN Avenue, Gigiri.
P O Box 27859 00100 Nairobi, Kenya Tel +254-20-2211362/4/5 or 2211382 Cell+254-712-636404
training@dolphinsgroup.co.ke www.dolphinsgroup.co.ke

Your No.1 Corporate Training Partner DIT No./ 711

 

We push the human race forward and so do you….. Unleash Your True Potential….!