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Your body language, your clothing and accessories have a tremendous impact on how you are judged by others.

Are you presenting yourself with the professional polish that customers deserve and expect?

Different working environments demand different styles of attire, however, a 10-second glance is all it takes for social contacts and potential clients to size-up your sense of professionalism, competence, trustworthy, taste, culture and class.

Are you moving with confidence and ease through the five levels of acceptable dress in the business world?

What about your team? When is the last time your HR department reviewed the body language,customer service, clothing and etiquette aspects within your organizations?

How many opportunities are being missed or lost ; directly or indirectly due to your team image,customer service, dressing and etiquette shortfall?

In this program you will learn wardrobe strategies that will enhance the company brand, your personal brand, customer service excellence,image,business etiquette and much more...

Who should attend?

- Office Managers and Administrators.

- PAs and PAs Managers.

- HR Managers, Marketing, Sales ,PR Managers and their assistants

- business development ,product & brand Executives

- Sales, Advertising, Marketing  executives

-  Customer service executives and management

- Marketing communications and PR professionals

-  line supervisors and managers, Business unit managers, ,Accounts Managers, Business development , Product & brand Executives/Managers, Front office management and team, Training Managers, Opperations managers and unit teams,Communication managers/Officers -Corporates,NGO and Goverment,NGO's Fund raising Executives. It is also for those who need to gain a better insights into the business aspects of sustainable customer service success,Image and etiquette...
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  What will participant gain.....

• Learn essential business etiquette..

• Master the elements of acceptable deportment and body language...

• Create a look to suit the image of your organization to gain confidence...

• Appreciate and apply proper grooming for success..

• Become persuasive communicators with customers both internal and external..

• Clothes and Corporate Culture..

• creating a dynamic impression..

• meeting and greeting at networking functions..

• Negotiation Skills...

• projecting a positive & lasting image..

• conversation & listening skills during meals and functions..

• smart and acceptable casual wear for work..

• Psychology of colors.......

Coverage;

►Business Etiquette: customer relations and business skills

►Networking: how to network with attitude and build relationships

►Deportment: how to portray a professional image

►Dining Etiquette: the essence of good dining skills

►Image & dress: creating a look to suit the company image

►Personal Grooming: grooming from the inside out

►why does customer service matter?

►Communication: persuasive communication skills
 

Let Your Customer Service Be Your Marketing Department.....

1. Achieve Sustainable competitive advantage...
2. Enjoy greater customer loyalty during cyclical or seasonal downturns...
3. Increase your sales and market share...
4. Gain higher margins...
5. Realize unlimited return on investment...
6. Utilize the 80 to 20 rule...
7. Command your premium pricing...
8. Fulfill clients needs with speed...
9. Match your brand experience...
10. Transform life and societies....

Date: 21st To 22nd June  2012

Venue: The Sarova Stanley

Facilitation:  KSH 39,000 + VAT or USD 520+VAT ( Inclusive of all Requirements)

Contact: Anne or Susan,  anne@dolphinsgroup.co.ke  or  training@dolphinsgroup.co.ke

Tel: +254 20 2211362 / 4 / 5        Fax 254  20  2211386    Cell 254-(0) 712-636 404

Reserve Online Today  Click Here...   Few Slots Available; for High Impact Training..

►Download your Registration Form here.. Corporate LPOs Acceptable for bookings,please email/call after online reservation for a Proforma Invoice or a Quotation.

Some Previous Attendant had this to say;

This training was exceptional, informative and up-to-date! The trainers were informed, informed, informed! We learnt extensively on silent dynamics within organization profiling -keep up. Rachael Kimani, HR Manager.

Enjoy Your Special FREE Offers Today_ Save and Gain while slots are available;
-Book two slots and get 10% Discount. VAT exclusive
-Book three slots enjoy 15% Discount or gain one extra space absolutely FREE!
-Book more than four slots and get 15% Discount. VAT exclusive..

Here they are....Click to go..

 We also run in-house  courses throughout the Kenya,East Africa and Africa English Speaking Countries.

All of open entry courses can be delivered in-house. Having noted that;in-house courses are  tailored to your specific requirements. For example we can modify the training duration / content of these courses to create a balance as per your needs.