The WOW! Customer Service Experience,

Image,& Business etiquette Skills Training...

                                                             ......for professionals & management....


 

DIT Approved Trainers
+254-20-2211362 / 364
+254-712-636 404
Dolphins Group Offers
Excellent Meeting Management and Minute Taking Skills Training....

Venue; The Sarova Stanley Hotel, Nairobi-Kenya

Date; 7th To 8th December 2017

►Reserve Online


Governments Protocol,Communication & etiquette Skills Training..Mombasa


Venue; Sarova Whitesands Beach Resort & Spa,Mombasa,Kenya - Coastal Line

Date;  6th To 8th December 2017

►Reserve Online.


Advanced MS Excel Skills Training -Mombasa

Venue; Sarova Whitesands Beach Resort & Spa,Mombasa,Kenya - Coastal Line

Date; 11th To 15th December 2017

►Reserve Online


Professional Writing Skills Training....


Venue; Villa Rosa - Kempinski Hotel, Nairobi-Kenya

Date;   14th To 15th December 2017

 ►Reserve Online

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The WOW! Customer Service Experience, Image & Business etiquette Training....

 

The Wow! Experience......

 Customer service determines the winners and losers. Are you presenting yourself with the professional polish that customers deserve and expect?


How many opportunities are being missed or lost ; directly or indirectly due to your team image, customer service, dressing and etiquette shortfall?

In this program you will learn how to;
• Stand head and shoulders above the competition
• Exceed customer expectations and encourage repeat business
• Increase business through word of mouth recommendations
• Attract higher quality staff and improve staff retention
• Create a look to suit the image of your organization to gain confidence...
• Appreciate and apply proper grooming for success..
• Become persuasive communicators with customers both internal and external..
• Enhance best dressing and corporate culture..
• projecting a positive & lasting image..
• smart and acceptable casual wear for work..
• Make the best on Psychology of colors..
• Intergrate New and emerging customer service enhancement technologies
• Use Online customer service management tools
• Discover the Levels of Success in your Customer Service

 


 Let Your Customer Service Be Your Marketing Department.....

  1. Achieve Sustainable competitive advantage...
  2. Enjoy greater customer loyalty during cyclical or seasonal downturns...
  3. Increase your sales and market share...
  4. Gain higher margins...
  5. Realize unlimited return on investment...
  6. Utilize the 80 to 20 rule...
  7. Command your premium pricing...
  8. Fulfill clients needs with speed...
  9. Match your brand experience...
  10. Transform life and societies....

“How To Wow! 21 ways To Give Your Customers The Wow! Experience To Grow Your Business”


Date: ; 22nd To 23rd February 2018

Venue:Villa Rosa - Kempinski Hotel, Nairobi-Kenya

Facilitation:  KSH 49,000 + VAT or USD 550+VAT ( Inclusive of all Requirements)

Contact: Anne or Caroline,  anne@dolphinsgroup.co.ke  or  caroline@dolphinsgroup.co.ke

Tel: +254 20 2211362 / 382        Cell 254-(0) 712-636 404

Reserve Online Today  Click Here...   Few Slots Available; for High Impact Training..

►Download your Registration Form here.. Corporate LPOs Acceptable for bookings,please email/call after online reservation for a Proforma Invoice or a Quotation.


Some Previous Attendant had this to say;

This training was exceptional, informative and up-to-date! The trainers were informed, informed, informed! We learnt extensively on silent dynamics within organization profiling -keep up. Rachael Kimani, HR Manager.

The trainers were superb; delivery was energetic and amazing. I look forward to attending more sessions.. –Ann P.A. to Managing Director Kenya Fresh Produce Exporters.

Excellent,Informative and Presentable –Abudo HR Hass Petroleum Ltd.


Enjoy Your Special FREE Offers Today
-Book two slots and get 10% Discount. VAT exclusive
-Book three slots enjoy 15% Discount or gain one extra space absolutely FREE!
-Book more than four slots and get 15% Discount. VAT exclusive..

 -Gain 10% Discount  New client award plus
-Enjoy 10% Discount on Repeat client award

Customer Service,Image,Dressing & Business etiquette FREE Tips....

 

Here they are....Click to go..

 

In-house Corporate Trainings

 We also run in-house  courses throughout the Kenya,East Africa and Africa English Speaking Countries.

All of open entry courses can be delivered in-house. Having noted that;in-house courses are  tailored to your specific requirements. For example we can modify the training duration / content of these courses to create a balance as per your needs.

Much of our training is small group based (eg up to 20-25 attendees session)for high impact and extensive participation.

Contact today and lets discuss your tailored in-house corporate training needs .....

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View & Earn by being Referred or Referring your friends, workmates, colleagues or contacts...to Upcoming Trainings  Here..►

 

 

 

We know what we are, but know not what we may be...Discover...

Testimonials..

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We shared a lot. I am a changed person even the entire office is surprised. I will forever remember remember the training- Vinic Sarange Ombaso

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Change your thoughts and you change your world....!

Testimonials..

Amazing trainings, quite relevant and fulfilling, 9 out of 10. Empower more and more people –Vincent KK, Safaricom ltd

 

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