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A Five Days Exclusive Master class program….

Training Course Description

This training will enable the participants expand their knowledge and understanding of quality control activities and explain simple techniques which can be utilized in almost any environment and industry sector. Subsequently, the course will introduce participants to the concepts and implementation of Quality Assurance which takes any organization further along the route to enhanced performance and continuous improvement.

This interactive Quality Assurance & Control training is designed to develop the skills in quality assurance and control and give them the best practices they require to implement different types of quality programmes, including Total Quality Management (TQM), within their organization.

Quality Assurance and Control are integral components of a quality management system that ensure that the product of services being delivered meets the customers experience.

Quality assurance and control systems provide guidance on principles, methods and best practices for organizations to strive for excellence in everything they do.

The main features of this training are:

  • The nature of quality control development and use of quality control techniques to achieve improvement
  • How quality assurance takes quality improvement beyond the scope of quality control?
  • The basic principles of Quality Assurance
  • The simple management activities which are the key to Quality Assurance and enhanced business performance
  • Quality Management as a fundamental business strategy



By the end of this training, participants will:

  • Define the major benefits to the organization of introducing Total Quality Management
  • Implement and be able to explain various quality control and continual improvement techniques
  • Understand Quality Assurance Principles and be able to translate these into action
  • Develop measuring and improvement processes for quality assurance and control and measure improvement
  • Introduce multiple improvement activities into the business


Training Methodology

The training methodology used is designed to encourage maximum participation by all staff. The trainer will suggest ideas and theories to the participants and then encourage them to test out the ideas by the use of discussion, small group work, exercises and feedback.

Each day of this training will end by the team completing their own record of what has been learned on the day and considering how the ideas might be transferred back to the workplace.



Organisational Impact

The organization will benefit as follows:

  • Enhanced quality control activities
  • Improved quality of products and services
  • Superior management control of key business activities
  • Less waste and improved profitability
  • Improved Quality Assurance and Improvement Processes
  • A shared organizational vision for promoting Total Quality Management


Personal Impact

Participants will enhance their knowledge of improvement techniques thereby facilitating their:

  • Increased appreciation of their role in helping their organization to achieve improved quality assurance and control
  • Ability to use up-to-date techniques and methods to help them support continual improvement and Total Quality Management
  • Development of leadership and team-building skills required to excel in their career
  • Improvement of active listening and questioning skills to enhance communication effectiveness
  • Further development of problem solving and critical thinking skills
  • Ability to develop both their own and the organisations overall performance

Who Should Attend?

This training is suitable to a wide range of professionals but will greatly benefit:

  • Those with Quality Control responsibilities
  • Those with Quality Assurance responsibilities
  • Those who wish to enhance their knowledge and experience of all facets of the business or organization by involvement in wide-ranging improvement activities
  • All Managers who wish to understand how to improve their business or organization
  • Department Managers, Team Supervisors, Human Resource Manager, Training Managers and Customer Service Professionals

Program Outline


International Standardization and the Global and Organizational Benefits

  • Brief History of International Standardization
  • Economic Benefits of Standardization
  • Organizational Benefits of Standardization
  • Standards as a Mechanism for Controlling Organizational Risks
  • A Teamwork Approach to Quality
  • Teambuilding Exercise


Introduction to Quality Assurance and Control

  • An Introduction to Quality Assurance and Control
  • A History of Quality Assurance
  • Introduction to Models of Quality Assurance and Control
  • Concepts of Total Quality Management
  • Demings Fourteen Points and other Approaches
  • The Process Approach and ISO9001


Process Approach to Managing Quality Assurance

  • The ISO High Level Structure Annex SL
  • ISO9001 as a Framework for Managing Quality Assurance
  • The Process Approach and the Organization as a Set of Inter-related Processes
  • Risk and Opportunity in a Quality Management System


Principles of Quality Assurance and Control

  • Core Principles in Achieving Total Quality Management
  • Prevention, Not Correction
  • Customer Focused Quality
  • Establishing Vision, Mission and Policy
  • Opportunities for Organizational Continuous Improvement
  • Building Quality through Teamwork



Techniques for Quality Assurance and Control

  • Process Improvement
  • Benchmarking
  • Bald ridge National Quality Programme (BNQP): Criteria for Performance Excellence
  • Route Cause Analysis
  • Objectives and KPIs
  • Measuring Results The Cost of Quality


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Dolphins Training & Consultants ltd

View Park Towers ,10th Fl ,Utalii Lane & L584-off UN Avenue, Gigiri.
P O Box 27859 00100 Nairobi, Kenya Tel +254-20-2211362/4/5 or 2211382

Cell:+254-700 086 219 / +254-712 636 404

Your No.1 Corporate Training Partner DIT No./ 711


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