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Gaining Coaching Mastery to Coach and Develop Others


Coaching can provide a very powerful development tool that can unlock potential, increase motivation, create better problem solving, develop greater self-confidence, and heighten performance, to name a few. It is of strategic importance that an organization is able to develop its people to achieve continued, sustainable growth. Having confident, well-trained Coaches in the organization will provide powerful development mechanisms to achieve this aim.

This Mastering the Art of Coaching training course has been designed and developed to equip participants with the required knowledge, understanding and skills to develop fully competent Coaches within the organization. You will learn how to effectively coach, the methodologies and models used in coaching skills to develop others, create challenging objectives, as well as developing the key interpersonal skills needed to be a successful workplace Coach. In addition, you will also learn a proven powerful feedback technique ensuring that the individual will take action on the feedback given. By the end of this training course you will have the confidence to coach, as well as train and develop others in coaching.

This DOLPHINS training course will highlight:

  • Greater understanding and knowledge of the key principles to coach others.
  • The powerful tools and techniques needed to develop your and others confidence, and to become a competent Coach.
  • How and why people learn, emotional intelligence and the psychology involved in becoming a master Coach.
  • How to develop others in the coaching skills and techniques needed to coach and mentor proficiently.
  • The key stages to structured development plans that provide impact.
  • A powerful feedback technique to increase performance of others.


At the end of this Mastering the Art of Coaching training course you will learn to:

  • Understand differing personalities, behaviors, and emotional intelligence
  • Develop the qualities of an excellent Coach.
  • Be able to coach confidently in practice, based on sound, tried, and tested principles and techniques.
  • Be able to develop others to become more motivated, self-sufficient and increase their performance.
  • Coach and mentor in a structured way which can be used both in formal and informal approaches.
  • Help your staff to grow professionally and personally.

Training Methodology

Participants to this DOLPHINS Mastering the Art of Coaching training course will receive a thorough training on the subjects covered by the training course outline with the Tutor utilizing a variety of proven adult learning teaching and facilitation techniques. Training course methodology includes highly interactive sessions, with a combination of presentation, group discussions, practical paired activities, relevant role play, psychometric assessments, as well as relevant, targeted videos to enhance the learning experience. In addition, facilitated 1-2-1 feedback will be provided to the delegates on their coaching ability to increase their performance and understanding.

Organisational Impact

Organizations in which coaching is used widely have discovered many benefits, including:

  • More self-sufficiency amongst staff
  • A greater talent pool of motivated staff
  • Stronger technical and professional skills
  • Reduced HR issues
  • Higher staff retention
  • Reduction in training costs

Personal Impact

By attending this Mastering the Art of Coaching training course you will gain:

  • Increased confidence in coaching others
  • Greater interpersonal and communication skills
  • Become more motivated and productive
  • Reduce low performance in your team
  • Develop skills for work and personal life use

Who Should Attend?

This Mastering the Art of Coaching training course is suitable to a wide range of professionals who need to coach and mentor others but will greatly benefit:

  • Senior Managers
  • Managers
  • Supervisory personnel
  • HR/L&D personnel

Course Outline


Establishing the Key Components to Coaching

  • Distinguishing between Coaching, Mentoring and Counseling
  • The Coaching and Mentoring relationship
  • Ethical and professional guidelines in coaching
  • Identifying and developing the behaviors, qualities of an effective coach and mentor
  • Emotional Intelligence (EI): Importance in coaching
  • Understanding: Motivation and Job Enrichment
  • Understanding Personalities in the Workplace (Psychometric assessment)


Coaching in Action

  • Developing the key interpersonal skills required to coach
  • Active listening technique
  • How to develop rapport and build trust with the individual
  • Coaching models
    • Problem and Need
    • The GROW model a structure for effective coaching
    • SCALER Form
  • Peer-to-peer coaching session using a coaching model
  • Knowing when to Mentor – using the Mentor Model


Increasing Performance through Coaching

  • Using Advanced Powerful Questions technique for coaching
  • Coaching under-performers to high potential
  • Coaching practice
    • Coaching practice building on the learning from the three days of the course
  • Coaching in difficult situations, handling conflict and grievance
  • How to coach groups/teams for increased performance
  • Giving powerful feedback: technique and practice


Developing Others to Coach

  • How and why people learn and develop
  • Diagnosing need: establishing the purpose of a coaching or mentoring session
  • Defining Performance Management in the business
  • Setting defined objectives for maximum performance
  • Action planning: creating realistic and stretching development plan
  • Coaching session with development planning
    • Utilising practical skills gained on the training course


Developing a Coaching Culture in the Organisation

  • Developing a Coaching (and Mentoring) culture in the organisation
  • Policies and procedures
    • Establishing coaching and mentoring policies and procedures
  • Final Practical coaching exercise
    • Practical coaching session, bringing all the learning together
  • 1-2-1 feedback by the Tutor
  • Next steps
    • Application in the workplace: delegate commitment and plan
    • Developing your experience as a Workplace Coach
  • Review and Evaluation

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Dolphins Training & Consultants ltd

View Park Towers ,10th Fl ,Utalii Lane & L584-off UN Avenue, Gigiri.
P O Box 27859 00100 Nairobi, Kenya Tel +254-20-2211362/4/5 or 2211382

Cell:+254-700 086 219 / +254-712 636 404

Your No.1 Corporate Training Partner DIT No./ 711


We push the human race forward and so do you.. Unleash Your True Potential.!