Effective Managerial Leadership & Supervisory Skills Training….

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3-Days Course Includes Comprehensive Content on Leadership and Management

Training Course Description

The first responsibility of a leader is to define reality. The last is to say thank you. In between the two, the leader must become a servant and a debtor. That sums up the progress of an artful leader.

Max DePree


What does it take to become an effective leader?

Is leadership a natural talent or acquired skills?

Is management the same as leadership?

What are the differences between tactical and strategically planned leadership styles?

Todays employees do not respond to the old hands-on, militaristic management style. They are highly independent professionals with their own fully developed ideas. Leaders and managers who try to micro-manage them will inevitably confront wide spread disgruntlement, absenteeism, and turnover….and increase their own and their team stress levels.

In this high Impact training program you get a new vision being a leader and a manager, with modern examples, stories, and vibrant activities for you to activate henceforth. More importantly, we take a deeper look on how to coach and mentor your team for Action, Result and full time Motivation.

The Dale Carnegie Inst. in collaboration with Dolphins Group Leadership Program teaches participants about organizational leadership and its role in guiding the organisation toward vision fulfillment. Participants will learn how to define an organisation’s vision, draft a vision statement and communicate it, set goals that are aligned with an organisation’s vision, and discuss the importance of planning changes before implementing them.

Program activities also cover providing team for organizational changes, motivating your team through change, solving problems encountered during change, and helping team deal with grief and stress during changes. Participants will also learn how leaders can help team learn their roles in organizations, align their goals with those of the organisation, and help prevent employee apathy. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure participant success.

Target Audience:

Team leaders and managers, Supervisors, Unit Heads, Departmental Heads, New managers or supervisors, experience managers who looking for new ways to enhance their skills and Team, Dynamic leaders and managers aiming to empower and transform their department, units or organization. It is also for those who need to gain a better insight into theorganization aspects of being valuable, resourceful and always focused…

Key Participant Benefits:
Helps understand the difference between management and leadership and when to employ which one
Creates opportunity to consider corporate and/or team vision and its effective use in motivation
Provides strategies to help navigate change to help align current performance to the envisioned outcome

Key Organization Benefits
Encourages managers to reinforce the company vision throughout the company
Increases satisfaction of general staff through adequate change management in bridging gaps between current and desired circumstances
Encourages leadership and initiative from managers which inspires general staff

At Course Completion
Identify a leader and the role of leadership.

  • Communicate the vision and gain support for the vision. Implement the organizations vision.
    Determine leader roles and strengthen employee roles. Align employee priorities and evaluate employee performance.
    Motivate team.

Overcome employee apathy.
Identify the phases of the change process. Communicate change and identify the benefits of change.
Motivate team through a change and prepare for difficulty. Overcome resistance and resolve conflict.
Respond to distress and reduce stress. Succeed through failure and handle mistakes.



Lesson 1: Personal Leadership and Management – It starts with you
Role of leadership
Understanding differences between a leader and a manager
Identifying a leader
Defining a vision
Analyzing a situation
Writing a vision statement
Setting goals
Lesson 2: Making vision a reality
Communicate and support vision
Communicating effectively
Gaining support and empowering team
Implement vision
Implementing vision

Lesson 3: Defining employee roles and priorities
Employee roles
Understanding roles of a leader
Understanding role of an employee
Empowering an employee
Employee priorities
Aligning employee priorities
Evaluating team performance and appraisals
Providing feedback to team

Lesson 4: Employing motivational strategies
Employee motivation
Understanding guidelines
Employee apathy
Identifying hindrances

Lesson 5: Planning for change
Change process
Understanding the Awareness phase
Understanding the Achievement phase
Informing team
Communicating change
Understanding benefits of change

Lesson 6: Motivating your team through change
Motivate team through change
Acting as a role model
Understanding guidelines to motivate team through change
Solving problems during change
Resistance and conflict
Resolving conflict

Lesson 7: Coping through a change process

Effects of change
Understanding workplace changes
Identifying the sources of stress
Failures and mistakes
Dealing with mistakes





Excellent Supervisory skills Training

How to Manage, Motivate and Support a Team

Includes Several Supervisory Case Studies and Exercises

Training Course Description

The art of choosing men is not nearly so difficult as the art of enabling those one has chosen to attain their full worth.

Napoleon Bonaparte

Making the move to a supervisory role can be demanding and somewhat daunting. For most people, the required skills for supervising others do not come naturally which means they need to learn and apply this new skill systematically.

In addition, many of those people who find themselves in a position where they are responsible in tasking others, dont realize they are now in a supervisory role. Without formal training, most people would simply copy their own managers and supervisors and if these managers are poor at interpersonal skills, the new supervisors will end up with a lot of bad habits that they could do without.


This course is designed to help delegates gain confidence in supervising others by knowing what areas they need to consider when leading people. Through various case studies, examples and scenarios, delegates learn what works and what does not when managing people. The course also explores several established frameworks of management which gives structure to any supervisory role. These include guidelines to motivate the team, carrying out performance analysis, avoiding and resolving team-supervisor conflicts, problem solving and a variety of intervention methods.

Research shows that such frameworks are essential because many people who are new to supervisory roles are simply unaware of alternative management methods that can be used in different situations and wrongly choose an ineffective style of leadership.

The course is suitable for a variety of supervisory situations. Front line managers, shop floor supervisors and office team leaders can all benefit from this course. The course is ideal for those who are new to the supervisory role or those who have been leading but now want to improve their management skills by going through a formal training and tap into established methodologies on supervision and interpersonal skills.


In this highly practical course participants will learn:

What is Supervision

  • What is involved in supervision?
  • How should a supervisor divide his time?
  • What are the major functions of supervision?

How to Address Problems Methodically

  • What areas a supervisor needs to look into when confronted with problems and in what order?

How to Establish Rapport

  • How to improve communication with others by using empathy?
  • How to communicate with people when they want to raise a concern?
  • How to make people feel comfortable so they can share their thoughts with you?


Case Studies

  • What can you learn from these case studies on supervision?
  • What to be aware of if you have recently been promoted to a supervisory role?
  • What makes a good supervisor?
  • How to support your team and manage their workload?
  • How to manage your team in relation with other supervisors?



What is Situational Leadership

  • What are the leadership styles?
  • How to help employees develop and how does that relate to your supervision?
  • How should you relate your leadership style to each individual under your supervision?


How to Intervene

  • How to use a framework that helps you approach situations systematically, using a variety of interventions?
  • How to avoid using destructive habits repeatedly when supervising?
  • What are the alternatives to authoritative leadership?


How to Motivate

  • How to motivate your team?
  • How to provide support and mentoring?
  • How to carry out performance appraisals?
  • What are the dos and donts of performance management meetings?
  • What are the 7 critical factors in job performance and why you must not ignore any one of them when supervising your team?


Course Level: Beginners & Intermediate

By the end of this course the delegates will be able to:

  • Approach a supervisory role systematically and confidently by knowing the requirements for success
  • Analyse a situation systematically using a proven management technique to identify who and what is affected by it
  • Use the 4-step technique to establish rapport with people for effective communication and team building
  • Learn by example by examining a number of challenging situations and supervisory case studies
  • Choose your leadership style based on your management needs and individuals capability using an established management theory
  • Use a framework designed to facilitate counselling and coaching using a variety of interventions
  • Carry out performance appraisals and provide support and mentoring using a systematic approach to motivate team members


The Philosophy Behind Supervisory Skills Training Course
Supervisory skill is all about knowing how to interact with people, inspire them, lead them and support them. It requires strong interpersonal skills which can be gained by training as well as applying the methods to practical situations.

To make this training course effective, we have included many examples, case studies and conversations so that delegates can learn faster and remember the content for longer. Several exercises are designed to follow the content on management theories so that delegates can put the methods into practice. This also helps delegates learn from each others experiences both as supervisors (if they have been) and also as people who have been managed by others.


Training Development Unit.

Dolphins Training & Consultants ltd

View Park Towers ,10th Fl ,Utalii Lane & L584-off UN Avenue, Gigiri.
P O Box 27859 00100 Nairobi, Kenya Tel +254-20-2211362/4/5 or 2211382 Cell+254-712-636404
training@dolphinsgroup.co.ke www.dolphinsgroup.co.ke

Your No.1 Corporate Training Partner DIT No./ 711


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