Looking for seekers (who are looking for you) “Don’t go to the supermarket when you’re hungry.” The reason is obvious–when you’re hungry, you’re likely to buy things. The risk is that you’ll buy something you don’t need, because, of course, all that buying isn’t actually making you less hungry. The same thing is true…Read moreRead more
Training and consultancy companies in Rwanda
Don’t go to the supermarket when you’re hungry.
Are you hiding from the mission ?
We do this in two ways: The first is refusing to be clear and precise about what the mission is. Avoiding specifics about what we hope to accomplish and for whom. Being vague about success and (thus about failure). After all, if no one knows exactly what the mission is, it’s hard feel like a…Read moreRead more
The two fears of voluntary education…
Voluntary education is different from compulsory, the kind we grew up with. When you’re the victim/beneficiary of compulsory education, it happens to you. You have little choice. Perhaps you choose to open your mind and do the work, but either way, here it is. Now that we’re adults, though, we have choice. Endless choice. Most…Read moreRead more
Four ways to improve customer service…
Delegate it to your customers. Let them give feedback, good and bad, early and often. Delegate it to your managers. Build in close monitoring, training and feedback. Have them walk the floor, co-creating with their teams. Use technology. Monitor digital footprints, sales per square foot, visible customer actions. Create a culture where peers inspire peers,…Read moreRead more
Is this your missing Skill….?
It’s difficult to find the leverage to make a difference. At your job, there are probably people with more experience than you, more domain knowledge than you, even more skills than you. The same is true about your competition. But there’s one place where you can make your mark: Your attitude. You can bring more…Read moreRead more
A professional stumbler….
Leo’s working hard to do something he’s never done before. He’s just turned one, and he doesn’t know how to walk (yet). There are no really useful books or videos on how to walk. It’s something he has to figure out on his own. But instead of waiting on the couch until the day he’s…Read moreRead more
The right effort of generosity….
Don’t expect much from a drowning man. He’s not going to offer you a candy bar or ask how your day was. He’s too busy not drowning. Generosity takes effort. It requires the space to take your mind off your own problems long enough to see someone else’s. It requires the confidence to share when…Read moreRead more
Defending myself (vs. offending my self)
The reason it’s difficult to learn something new is that it will change you into someone who disagrees with the person you used to be. And we’re not organized for that. The filter bubble and our lack of curiosity about the unknown are forms of self defense. We’re defending the self, keeping everything “ok” because…Read moreRead more
Top 30 Open-ended Questions for Business Development Team
Open-ended questions are incredibly valuable to the sales process (as long as you listen). They help you gather information, qualify sales opportunities, and establish rapport, trust, and credibility. As a sales professional, its very important to have a repertoire of powerful open-ended questions questions that are answered by more than a simple yes or…Read moreRead more
We spend a lot of time talking about celebrities and how attractive they are. Paul Newman’s blue eyes, how tall is Jake Gyllenhaal, how fast is Usain Bolt… Most of the time, though, our success is based on something we have far more control over: our emotional attractiveness. People who are open, empathetic, optimistic, flexible,…Read moreRead more