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The two fears of voluntary education…
Fridah Kirubi July 17, 2017 Stimulating Break of the day...

Voluntary education is different from compulsory, the kind we grew up with. When you’re the victim/beneficiary of compulsory education, it happens to you. You have little choice. Perhaps you choose to open your mind and do the work, but either way, here it is. Now that we’re adults, though, we have choice. Endless choice. Most…Read moreRead more

Four ways to improve customer service…
makena Mugane July 4, 2017 Stimulating Break of the day...

Delegate it to your customers. Let them give feedback, good and bad, early and often. Delegate it to your managers. Build in close monitoring, training and feedback. Have them walk the floor, co-creating with their teams. Use technology. Monitor digital footprints, sales per square foot, visible customer actions. Create a culture where peers inspire peers,…Read moreRead more

Is this your missing Skill….?
Sam Muchai June 21, 2017 Stimulating Break of the day...

It’s difficult to find the leverage to make a difference. At your job, there are probably people with more experience than you, more domain knowledge than you, even more skills than you. The same is true about your competition. But there’s one place where you can make your mark: Your attitude. You can bring more…Read moreRead more

A professional stumbler….
makena Mugane June 20, 2017 Stimulating Break of the day...

Leo’s working hard to do something he’s never done before. He’s just turned one, and he doesn’t know how to walk (yet). There are no really useful books or videos on how to walk. It’s something he has to figure out on his own. But instead of waiting on the couch until the day he’s…Read moreRead more

The right effort of generosity….
Bernice Kanini June 7, 2017 Stimulating Break of the day...

Don’t expect much from a drowning man. He’s not going to offer you a candy bar or ask how your day was. He’s too busy not drowning. Generosity takes effort. It requires the space to take your mind off your own problems long enough to see someone else’s. It requires the confidence to share when…Read moreRead more

Defending myself (vs. offending my self)
Angela Muli May 17, 2017 Stimulating Break of the day...

The reason it’s difficult to learn something new is that it will change you into someone who disagrees with the person you used to be. And we’re not organized for that. The filter bubble and our lack of curiosity about the unknown are forms of self defense. We’re defending the self, keeping everything “ok” because…Read moreRead more

Top 30 Open-ended Questions for Business Development Team
makena Mugane May 10, 2017 Stimulating Break of the day...

  Open-ended questions are incredibly valuable to the sales process (as long as you listen). They help you gather information, qualify sales opportunities, and establish rapport, trust, and credibility. As a sales professional, its very important to have a repertoire of powerful open-ended questions questions that are answered by more than a simple yes or…Read moreRead more

Emotionally attractive…
Fridah Kirubi April 12, 2017 Stimulating Break of the day...

We spend a lot of time talking about celebrities and how attractive they are. Paul Newman’s blue eyes, how tall is Jake Gyllenhaal, how fast is Usain Bolt… Most of the time, though, our success is based on something we have far more control over: our emotional attractiveness. People who are open, empathetic, optimistic, flexible,…Read moreRead more

Is ignorance the problem…?
makena Mugane April 3, 2017 Stimulating Break of the day...

It’s nice to think that the reason that people don’t do what you need them to do, or conform to your standards, or make good choices is simply that they don’t know enough. After all, if that’s the case, all you’ll need to do is inform them, loudly and clearly. So, that employee who shows…Read moreRead more

Fear, failure and shame, oh my
Bernice Kanini April 3, 2017 Stimulating Break of the day...

Fear runs deep. Fear used to keep our ancestors alive. Fear keeps you from taunting a saber tooth tiger. The thing is, most of us don’t have to deal with tigers any longer. But the fear still runs deep. We still feel the same feelings when we face possible failure, but now those feelings revolve…Read moreRead more

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