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The night clerk

The night clerk

At 2:30 in the morning, the night clerk at the hotel is a great help if you have locked yourself out of your room. But if you want to complain about the hours of the gym, the hotels environmental footprint or even their late check-in policy, you are almost certainly wasting their time. And yours. […]

The real AI

The real AI

  The real AI To quote the great Steve Wozniak, Actual Intelligence. The kind were born with and can develop if we choose. Its worth more now than ever before. Alas, its rarely taught in school. The difficult work of making choices. The act of curation. The responsibility of putting your name on it. The […]

Visible measures

Visible measures

When an organization is known for speed and quality, its likely that if times get tough, quality will suffer before speed does. Thats because customers notice speed right away, but it takes a while to come to a conclusion about quality. If a musician or politician is known for showmanship and wise insights, the showmanship […]