With extesive coverage on the Executive Public Speaking & Presentation Skill,Be brilliant @ eMarketing,Excellent  Skills,Customer Service Image, Dressing and Etiquette,Effective Sales Delivery,Mastery & Leadership Skills,Expansive Team Building,Managerial Leadership,we also offer more training and consultancy  on the following exciting programs and others as per your capacity skills development needs...

You Are What You Write..

Writing ability is the single most important weapon you can wield in today fast world. The words you write are your best and often only chance to create an impression on customers. Just as your confidence in a vendor is affected by that person's command of the language, your prospects' opinion of you in today world is affected by your command of the written word. Before you will ever have the chance to impress customers with your superior service, expertise, or follow-up, many of your prospects will decide whether or not to do business with you by the quality of your written communications.

None of us likes to think our writing skills need improving, and even fewer of us are willing to spend the time and energy to improve them. But consider this: your larger and better-financed competitors pay professional writers to create their storefront copy, produce electronic publications and brochures, and perhaps even pen their e-mail for them. In order to compete, you must develop the same professionalism in your writing.

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Let Your Customer Service Be Your Marketing Department.....

No organization cares about you. Organizations aren’t capable of this.

Your bank, certainly, doesn’t care. Neither does your HMO or even your car dealer. It’s amazing to me that people are surprised to discover this fact.

People (Staff), on the other hand, are perfectly capable of caring and offering best customer Service.

It’s part of being a human. It’s only when customer service is ignored and organizational demands/ regulations get in the way that the caring and customer service fades.

When you free and empower your team to act like people (as opposed to cogs in a profit-maximizing efficient machine) then the caring and customer service can’t help but happen followed by expected returns…

Welcome to a world where customer service is no longer a one-size-fits-all proposition.

Our customers are diverse and have many different needs they expect us to fill.

What are we to do? View More..

Are you in Business or Busyness?

Cashflow,Debt collection and Credit management is one of the key pillar for a successful business.Its imparative to balance the finance side and the business generation activies;meaning you retain your customers while they pay for the dear services and products as per business terms...

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Overview:

• Communicate the key concepts and principles underlying financial information, including accrual accounting
• Read the Balance Sheet and Profit and Loss Statement
• Interpret managements' financial reports and evaluate financial performance
• Identify the factors that contribute towards Return on Investment
• Apply financial analysis techniques such as break even and discounted cash flows
• Improve cost control
• Improve working capital management
• Improve planning and budgeting procedures.

Those that have recently benefited from this workshop include: Sales and Marketing Managers, Administration Managers, Technical Managers, IT Managers, Operations Managers, Business Managers and Project managers from medium to large organizations. Owners/managers from smaller organizations.

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This highly interactive 3 days workshop is designed to give participants a solid foundation in the concepts, tools and techniques of formal project management. While introductory in nature, this course is extremely comprehensive, covering the five key process groups and 38 core competencies associated with effective and efficient project management practice. Participants will acquire advanced interpersonal skills and learn consensus-building techniques that help provide clarity and garner commitment from team members, customers and management.

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Are you looking for:

"Satisfied Customers, Improved Production, Less Waste, an Empowered Workforce, Reduced Stock, More Space, Committed Suppliers & More Profit?"

And Better Still.... all Self-Funded! .This highly intesive Lean manufacturing training will address the above and more..

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A positive attitude in the workplace can help you whether you own your own business, work as an employee, or manage others within a business environment. You’ll enjoy your work more and achieve your workplace or business related goals more easily and faster.

Weiss (2002) has argued that job satisfaction is an attitude but points out that researchers should clearly distinguish the objects of cognitive evaluation which are affect (emotion), beliefs and behaviours. This definition suggests that we form attitudes towards our jobs by taking into account our feelings, our beliefs, and our behaviors.

If you don't like something change it; if you can't change it, change the way you think about it. ~Mary Engelbreit

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The Dale Carnegie Inst. in collaboration with Dolphins Group Leadership Program teaches participants about organisational leadership and its role in guiding the organisation toward vision fulfilment. Participants will learn how to define an organisation's vision, draft a vision statement and communicate it, set goals that are aligned with an organisation's vision, and discuss the importance of planning changes before implementing them.

Program activities also cover providing employees for organisational changes, motivating employees through change, solving problems encountered during change, and helping employees deal with grief and stress during changes. Participants will also learn how leaders can help employees learn their roles in organisations, align their goals with those of the organisation, and help prevent employee apathy. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure participant success.

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Do you want to:

* Earn a reputation for getting teams working?
* Spot different personality types fast?
* Adapt to others to get people engaged?

And would you like to go beyond the role of ‘specialist’ and become recognised in your firm as a great ‘people person’? Read more..

The exposure the media can give you and your organisation is enormous and equivalent to many thousands of pounds worth of advertising. For this reason it is worth being fully prepared so you can make the most of what is essentially a golden opportunity.

Learn how to prepare fully for media interview..

Discover how to get your message across all the time..

Answer difficult questions convincingly..

Enhance your organisation's reputation..

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Train the trainer is a component of continuous professional career development for those aspiring to supervisory/management positions or who hold leadership positions, where training is a vital competence. Read more..

This course covers the key aspects of the PA role. The PA takes responsibility for much of the organisation and co-ordination in the office. It is a task that requires tact, diplomacy the ability to communicate with all levels.

A good PA makes an enormous contribution to organisation’s effectiveness and requires numerous professional skills to be successful in this role.View more details..

Conducted by professionals with real-life experience supporting the specification, installation, testing and certification of Data Centres, this course is ideal for anyone involved in the design of a new Data Centre. It also offers valuable in formation to those wishing to maintain or upgrade existing facilities.

Starting from location considerations the course takes you on a step-by-step tour of the whole design process using a mix of presentations and hands-on practical exercises.

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This class will immerse the participants into an interactive environment where they will be shown how to scan, test, hack and secure their own systems.

The lab intensive environment gives each Participant in-depth knowledge and practical experience with the current essential security systems. participants will begin by understanding how perimeter defenses work and then be lead into scanning and attacking their own networks, no real network is harmed.

participants then learn how intruders escalate privileges and what steps can be taken to secure a system. participants will also learn about Intrusion Detection, Policy Creation, Social Engineering, DDoS Attacks, Buffer Overflows and Virus Creation. When a participant leaves this intensive 5 day class they will have hands on understanding and experience in Ethical Hacking.

This course prepares you for EC-Council Certified Ethical Hacker exam 312-50

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This three days intesive course is designed for professionals working within Governments across the world,diplomatic missions and international bodies who require to learn or upgrade their protocol,communication and etiquette skills.

Som of areas covered include;

-Professional Conduct/Communications Skills -Basics to Table Etiquette from Start to Finish
-3-Course Tutorial Business Lunch -Dressing
-International, Diplomatic Rank & Status; Forms of Address; and Precedence
-Proper introductions and their responses
-The ins and outs to planning and implementing a formal dinner event
-Written Business and Social Correspondence and Invitations
-Flag Etiquette and Military Protocols
-Review; Practice session to review lessons learned that day; Pledge cards; homework assignment.
-Foreign Missions
-The Foundations to International Missions
-Understanding Cross-Cultural Differences and Awareness
-Travel Wardrobe and Packing
-Global Gift-Giving Practices
-Informal Discussion, including a lesson on wine ordering and wine etiquette
-How to use  technology in the 21st century while remaining diplomatic

-Managing your team for goverment and diplomatic assignment.

-Body Laguage the project confidence and power.

-Internation Diplomatic Standards on etiquette

For extesive proposal,please email training@dolphinsgroup.co.ke or still call from our contacts.

A recent delegate said about this goal setting course

“This goal setting course was invaluable to me because I never realised how important “goal focus” was.
In our organisation they keep “moving the goal posts” and nobody knows what is expected. The course shows how to create goals, draw up written plans and then communicate the goal with a positive attitude. Thank you!”

This course is for anyone who is looking to improve their ability to get the best from themselves and other people.View more...

“Negotiation in the classic diplomatic sense assumes parties are more anxious to agree than to disagree” Dean Acheson.

Negotiation is a skill that we use almost every day. However, negotiation is also one of those skills that everyone learns on the job. From early age, kids learn how to negotiate with their parents over what they want and enhance this skill as they learn from their success. However, as we grow we seem to lose that skill and become less successful in getting exactly what we want. Somehow our perspective changes and we develop bad habits. Unfortunately, most people are not trained systematically on negotiations even though this skill can be quite beneficial to them in both their personal and professional lives.

This course covers a wide range of topics such as negotiation strategy, game theory, psychological tactics, human emotional states, View More..
  

Achieve More in Less Time,

Exploring Core Principles and Techniques behind Time Management

Training Course Description
"I hear and I forget, I see and I remember, I do and I understand."
Old Aphorism

Everyone needs to deal with incoming “stuff” on a daily basis, whether they are mails, emails, calls, information packs, messages, your own thoughts or even random events like the breakdown of your car. We need to deal with a collection of unrelated stuff at work and at home using only “one” mind. If you increase your efficiency in dealing with these, you stand to gain enormously.

Many systems exits and numerous productivity books and courses attempt to impose one system or other to their audience. These systems prove to be effective at first, but seem to get forgotten over time and people fall back to their bad habits once more. Over time, as more systems are learned and tested, a sense of hopeless develops that no matter what time management system is used, the result is never good.

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This is a Two Days Course on Leadership Skills, Project Management, Budgeting, Venue Selection, Planning and Other Skills Required to Run an Event

Training Course Description;

“Anybody can become angry - that is easy, but to be angry with the right person and to the right degree and at the right time and for the right purpose, and in the right way - that is not within everybody's power and is not easy”
Aristotle

The event industry is growing rapidly. Today we have more events to attend than ever before. Art galleries, music tours, cultural festivals, sports of all kinds, corporate events, product launches, conferences, exhibitions and so on. The list is endless. This growth has led to a competitive market where each an event is competing for our attention against other events and activities.

This competition has put pressure on event organisers to simultaneously produce more elaborate events while cutting the admission and running costs. This requires a systematic event management process while constantly thinking of creative ideas that can make your event stands out from the competition. View More...