Could it be that our lives and careers are simply a reflection of our Words?


►Is the difference between a millionaire and a billionaire the words they know and use?

►Could the difference between a happy person and depressed person simply be the words they chanted to themselves?

DIT Approved Trainers
+254-20-2211362 / 364
+254-712-636 404
Dolphins Group Offers
Perfect PA and Effective Office Administrator Skills Training...

Venue; Villa Rosa - Kempinski Hotel, Nairobi-Kenya

Date; 29th To 30th November 2018

►Reserve Online


Excellent Project Management Skills Training...Mombasa


Venue; Hotel EnglishPoint & Spa Marina, Mombasa,Kenya - Coastal Line

Date; 26th To 30th November 2018 ( Five Days)

►Reserve Online.


Diligent Record Management & Information Technology In Record Keeping Skills Training...

Venue;  Villa Rosa - Kempinski Hotel, Nairobi-Kenya

Date; 26th To 30th November 2018 (Five Days)

►Reserve Online


Strategic Performance Management Skills Training….Mombasa


Venue; Hotel EnglishPoint & Spa Marina, Mombasa,Kenya - Coastal Line

Date; 3rd To 7th December 2018 (Five Days)

 ►Reserve Online

dolphins_training

 

Valuable Content for you on;

enjoy Discounts,FREE Slots..


 

dolphins_group_on_facebook_page_nairobi_kenya 

    dolphinsgroup_on_twitter        dolphins_training_blog

Overcoming Sales Objections....

 

sales_skills_training_dolphinsgroup_kenya

Some people insist that the true test of a salesperson is their ability to overcome objections. Many Top Skills Salesmen welcome the challenge of an objection while others dread them. The best way to overcome an objection is by being prepared. Objections occur when there is lingering doubt or unanswered questions in the mind of the prospect. The prospect may be favorably inclined to make a purchase but needs clarification, more concessions, or approval by another party.

It is almost guaranteed you will get objections if you’ve failed to established need, rapport, credibility or trust. Have you qualified the buyer and determined need and interest level? Here are ten strategies for identifying the true objection and then conquering it:

 

1. Establish mutual trust and confidence and let the prospect know that you are there to be both an advocate and a consultant. If you can establish the rapport to build a friendship, that’s certainly valuable, but not essential.

2. Listen carefully to the objection being raised. Is it an objection or just a delaying tactic?. A prospect often will repeat an objection if it's real. To uncover the truth, try asking "Don't you really mean . . ." or "You're telling me. . . but I think you mean something else."

3. Qualify it as the only true objection. Ask the prospect if it is the only reason he/she won't buy from your company.

4. Confirm it again. Rephrase your question to ask the same thing twice. For example, ask "In other words, if it weren't for the price, you'd buy my service. Is that true?"

5. Phrase a question in a way that incorporates the solution. "So if I were able to get you a longer warrantee," would that be enough for you to make a decision?"

6. Answer the objection in a manner that thoroughly resolves the issue. Pull out your Guerrilla ammo here. You can submit a testimonial letter, a competitive comparison chart , or a special time-sensitive or price-related offer.

7. This is the time to demonstrate value, list comparisons, and prove benefits. If you cannot answer the prospect in a way that's different or sets you apart from others, you'll never close this (or any) sale.

8. Ask a closing question or communicate in an hypothetical way. Ask a question, the answer to which confirms the sale. "If I could do X, Y or Z , would you give me your order ?" is the classic model for a close.

9. Describe similar situations when you close; people like to know about others in the same situation.

10. Confirm the answer and the sale (in writing when possible). Get the prospect to transform into a customer with a confirming question like: "When do you want it delivered?" or " When is the best day to begin?"

Product knowledge, creativity, sales tools, and confidence in yourself, your product, and your company must call some together if you are to overcome sales objections and close the sale. You must combine technique with honesty and conviction to get the prospect to resolve any lingering doubt or conflict.

 

Good Luck...

Compiled by,

Julianna M Katana,

Sales & Marketing Dept - Dolphins Training and Consultants ltd

Dolphins Group
 

 

 

 

 

Thanks guys; keep implementing
Earn by being Referred or Referring Here...

View & Earn by being Referred or Referring your friends, workmates, colleagues or contacts...to Upcoming Trainings  Here..►

 

 

 

We know what we are, but know not what we may be...Discover...

Testimonials..

dolphins_group_trainings

We shared a lot. I am a changed person even the entire office is surprised. I will forever remember remember the training- Vinic Sarange Ombaso

View more from here...

Change your thoughts and you change your world....!

Testimonials..

Amazing trainings, quite relevant and fulfilling, 9 out of 10. Empower more and more people –Vincent KK, Safaricom ltd

 

dolphins_group_training_programs_nairobi_kenya
 

5 Tips to Stop Interrupting Others…
Link Up, Be the Driver....