Debt Recovery Associates

Persuasive, Persistence, Professionalism

Business Accounting Tips …

 

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The key to keeping your business in the black is to have good accounting and bookkeeping practices from the very outset and this article looks at some of the best ways for a small to medium business to stay organised and out of debt.

Have sufficient capital

Many small businesses go under in the first year because they do not take sufficient capital into the business at the start. They take out loans, with the intention of paying them with profits, but if profits do not come immediately, as is often the case, they find themselves with no cash flow and lenders demanding repayment. You need to have enough money to cover running expenses and your own living expenses for the first to three years at least, or until such time as you can realistically expect to start making a decent profit.

 

Have a business plan

It is important to have business plan, no matter how small your business may be. A business plan consists of a:

  • Break-even analysis, which involves working out all your costs and determining how much product or service you need to sell each month and at what price in order to make a profit.
  • Profit-and-loss forecast, which is determining how long it will take you to make a profit.
  • Cash flow projection, which is estimating and planning for likely future surpluses and shortages in your cash flow over the next 12 months.

Decide on an accounting system

The accounting system you adopt will depend on the size and nature of your business and its expected future growth rate. While you may be able to get away with an Excel spreadsheet or a set of ledgers while your business is very small, you will still need to factor in whether you plan to grow rapidly, in which case you will need an accounting package that can accommodate that growth. With so many cloud-based finance options now available, many businesses are opting for these over expensive software packages, as they allow you to only use and pay for the features that you need.

Pay your bills early

Rather than holding off paying your bills until the last minute in order to earn a few extra dollars in interest on your money, pay your bills early and earn a much more valuable reputation among your suppliers and trading partners. This practice can also earn you discounts with certain suppliers and can help you to negotiate better credit terms with them in the future.

Put it in writing

Oral agreements aren’t worth the paper they’re not written on. Put everything in writing, from staff employment conditions and contracts of service to purchase orders and leasing and storage agreements. This will save you a lot of time, money and headaches further down the track when someone disputes an agreement or reneges on payment.

Don’t mix business and pleasure

Always keep your business and personal finances separate. Set up separate bank accounts and if you take money from the business, make sure there is a clear record of the transaction. This rule also applies to borrowing for the business. Try not to ever use your own assets as collateral for loans, because if your business fails, you will lose those assets to your creditors.

Have an accounts receivable policy

You are going to receive late payments and bad debts, whether you like it or not, so draft an accounts receivable policy to deal with this. Include your trading terms and conditions in all documentation and in any contracts you enter into and if payments are overdue, have a process for dealing with it. This could include penalties for late payment, writing letters of demand and engaging a debt collection agency for those debts you are not able to collect yourself.

Keep accurate records

Making a note of expenses as and when they occur can make tax time a lot easier and ensure you get any deductions that you are entitled to. As well as tracking expenses, you should also plot major expenses you are likely to incur in the next few years, such as computer, plant or equipment upgrades, and set money aside for them whenever you have a surplus during the year. You should also adopt this practice for your taxes, so that if you end up owing the tax man, you already have the rough amount put aside to cover it.

Outsource when necessary

No one can be an expert at everything. If accounting or bookkeeping is not your strong point, don’t risk messing it up or spending all your time trying to work it out, when you should be focusing on your business. While an outside accountant can cost you some money, their services will pay for themselves over time, by helping you to avoid costly errors and to take  advantage of savings and efficiencies that you might not have been aware of yourself.

Conclusion

Keeping your accounts in good order is the best way to make sure your business gets up and running in the first place and then is able to ride out the financial ups and downs it will inevitably face along the way.

Being organised and methodical in your record keeping, taking advantage of the latest technology and seeking help whenever you need it are all excellent ways to ensure that you build and maintain a sound financial base on which to grow your business into the future.

How To Keep Track of Outstanding Payments from Clients ….

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Knowing what you are owed and when you are likely to be paid is vital for making effective and informed business decisions. An efficient accounts receivable system is necessary to ensure this information is accurate and timely

Invoice

From the moment you send out your invoice for payment, your customer should be in no doubt as to your payment terms. That means providing a detailed invoice which includes:

  • The amount that is owed
  • An itemised description of what was purchased
  • When the invoice is due (i.e. 30, 60 or 90 days)
  • Any late payment penalties that might apply
  • How the invoice is to be paid (i.e. cheque, credit card etc).

Ideally, before you give a new client credit, you should make them fully aware of your payment terms. This way it will come as no surprise to them when you reiterate the terms on their first invoice.

Tracking

A good accounts receivable system will show you at a glance where any particular customer is in the payment process. Whether you use a simple Excel spreadsheet or more advanced accounts receivable software, your system should allow you to easily track the progress of your outstanding invoices. This will allow you to take the appropriate action at each stage of the recovery process.

Stages

There are several stages in the recovery process that should be reflected in your accounts receivable system. These include:

  • Initial invoicing
  • First reminder letter, usually after 30 days
  • Second reminder letter with a polite demand
  • Third reminder letter with a threat of legal action
  • Fourth reminder letter with specifics of legal action
  • Take legal action or hand the debt to a recovery service
  • Solicitor letter, which can be arranged by a reputable recovery service.

Software

If you send out more than a dozen or so invoices a week, you should look at investing in a good accounts receivable software program. This will save you a lot of time and money. It should also speed up the recovery process considerably. A good accounts receivable software program will have features such as:

  • Invoice generation tailored to each specific client
  • Inbuilt alerts when clients exceed their credit limits
  • Doubtful and bad debt folder creation
  • Mail-merge reminder generation
  • Report generation
  • Monthly statement generation.

Debt recovery

The final stage of the accounts receivable process is when a debt becomes doubtful or bad, meaning that the customer is unable or does not intend to pay you what is owed. If you are a small business owner, chasing bad debts yourself can be an unpleasant and time-consuming process. Therefore, many businesses opt to hand the debt recovery process over to a debt collection service.

A good debt recovery service can elicit payment from most customers. Some even offer ‘no win, no fee’ terms, so a business really has nothing to lose by utilising their services. Hopefully though, by maintaining an efficient accounts receivable system, the number of invoices progressing to this stage will be minimal.

Here Is Your Guide to Cash Flow Management..

 

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Cash flow is the amount of money that comes in and out of a business over a given period of time. While ideally there will always be more cash coming in than is going out, there will inevitably be times when this is not the case and that is why managing cash flow is so important for a business.

This article looks at how to create a cash flow forecast and some of the ways you can manage your cash flow better to ensure the long term health of your business.

How to forecast cash flow

A cash flow forecast is a document that shows the amount of cash a business expects to receive through payments for goods or services and the amount it expects to pay out on monies owed. It is usually a snapshot of a specific period, ideally a week or a month.

 

The steps involved in creating a cash flow forecast are as follows:

  • Add in your current bank balance – this is the cash that you have on hand.
  • Add any cash owed to you that you expect to receive during the period – ideally this should be based on factors such as your payment terms and the payment habits of particular customers.
  • Add in the amount that you expect to earn in sales over the period – this will obviously be an estimate, but it can be made more accurate by referring to sales figures from previous periods.
  • Add in all your expected outlays over the period – these will include known expenses such as rent, inventory, wages, debt payments, withholding amounts,  tax, superannuation, utilities, office supplies, advertising costs and vehicle and equipment maintenance and running costs.
  • Consider and include any variables that may affect your final figure, such as a new product line you are introducing that may increase your sales, or the emergence of a new competitor who may take some of your market share during the period in question.
  • Compare the total expected outgoings with total expected income and you will either be left with a surplus or a deficit.

It is important to revisit previous cash flow forecasts periodically in order to compare projections with actual outcomes. This will allow you to fine tune your future estimates up or down, depending on how accurate they were in the past. If your current cash flow forecast produces a deficit, then you need to look at ways of managing your cash flow more efficiently.

How to manage your cash flow

It is not the end of the world if your cash flow forecast predicts a loss for the coming month. It is actually a good thing in a way, because you have managed to foresee it early and you can now take measures to reverse that outcome in the future.

There are a number of ways to manage your cash flow so that it has a better chance of remaining in surplus each month. One thing you can do to make your cash flow more consistent is to make your accounts receivables more efficient. Ways to do this include:

  • Having clearly understood payment terms, with penalties for late payment,so that debtors are more likely to pay on time, thus allowing you to be more accurate in your cash flow predictions.
  • Invoicing promptly and preferably by email, so that there is always a clear record of the invoice being sent.
  • Making payment easier for customers, such as offering online credit card payment.
  • Encouraging regular clients to pay by direct debit, which will then guarantee you are paid on time each month.
  • Offering discounts to encourage clients to consistently pay on time.
  • Following up promptly on slow paying customers and referring defaulters over to a collection agency.

Other things you can do to manage your cash flow more efficiently include using the latest technology such as accounting software or a cloud based service to ensure greater accuracy of your cash flow entries.

You can also take full advantage of creditor payment terms, paying via electronic funds transfer on the last due day in order to retain your funds for longer. You could also negotiate longer payment terms with your creditors, particularly if you are a long-standing customer.

In essence, cash flow management is about delaying your outlays for as long as possible and speeding up the arrival of your incoming cash. Sometimes however, the unexpected will happen and you will find yourself looking at a shortfall. Fortunately, there are several things you can do beforehand to make sure you survive such a temporary lack of cash. These include:

  • Developing a good relationship with your bank and keeping them regularly informed of your financial situation, so that if you do need some quick help, they will be more likely to give it.
  • Establishing a line of credit with your bank so that there is always money to call on if you need it.
  • Developing good relationships with your suppliers, so they will be more flexible if you find yourself needing more time to pay.

Cash flow is the lifeblood of your business and cash flow forecasts are just as important as your business plan or your mission statement. They need to be done regularly and accurately to allow you to see in an instant how your business is travelling and what adjustments you need to make to ensure your cash flow continues and grows along with your business.

10 Questions for Choosing the Right Debt Collection Agency …

 

Why use professional debt collector

There is no hard and fast rule for when a business should consider passing its outstanding debts on to a collection agency. For some businesses it is when unpaid invoices go beyond 90 days, while others make the decision when the cost of collection exceeds a specific value.

Whatever the time frame, unless you have a highly efficient in-house collection department, there will inevitably come a time when you have exhausted all other avenues and must either write a debt off or give it to an expert to pursue on your behalf.

Should you get to this point and consider hiring a debt collection service, there are 10 questions you should ask potential candidates that will ensure you choose the one that is the best fit for your needs.

 

Question 1

How does your fee structure work? Are there any upfront fees?

While some collection agencies may ask for a retainer, other agencies offer a ‘no collection, no fee’ structure, so this should be your first criteria for selection.

As for the fee structure, most agencies use some form of tiered system, based on the amount and age of the debt, as well as the type of collection required. Your ability to negotiate a lower fee will depend largely on the size and nature of your debt portfolio.

Question 2

What sort of clients do you work for?

There are two main specialities in debt collection: those agencies who deal with consumer debt and those who specialise in business debt (Business-to-Business, or B2B). The skills and collection methods are different between the two specialities, so it’s important you have an agency that matches your needs.

If your portfolio is made up of mostly unpaid consumer bills, then you should opt for a collection agency that specialises in this area. Alternatively, if your debts are mostly related to trading with other businesses, you will need a B2B specialist. Some agencies will specialise in both, but make sure to check references.

Question 3

What specific standards of integrity define your business? Are you a member of any national or international associations?

The way a debt collection agency acts on your behalf will determine how your business is perceived. Therefore, if you wish to continue trading with those customers who may be late in paying their debts, maintaining a good reputation is vital. If an agency belongs to a Debt Collectors Association or other official industry body where ethical behaviour is required for membership, then you can be more confident they will act with integrity on your behalf.

Question 4

What technological advantages do you provide?

Technology has given the debt collection industry some powerful tools for accessing information not readily available to others. If an agency uses such technology in their collection processes, you can realistically expect their turnaround times to be faster and recovery rates to be higher.

Question 5

What legal protections can you offer?

Knowing what kind of accounting practices a collection agency employs will give you an indication of whether they are safe to deal with. Monies owed to clients from recoveries should be kept in separate trust accounts, so that they are unaffected by the fortunes of the agency.

If the agency is licensed and accredited, then these kinds of practices will usually be standard, along with adhering to laws relating to privacy and information gathering, and having appropriate insurance coverage.

Question 6

What are your remittance policies?

A debt collection agency can claim to have the fastest turnaround and highest recovery rate in the industry; however that is of little use if the money is not being forwarded on to you with the same efficiency. Unless a collection agency passes on recovered monies in a timely fashion, you could end up waiting as long for payment as you would originally have waited for the clients to pay their debts in the first place.

Question 7

What are your reporting capabilities?

If you have a large portfolio of unpaid bills, finding a collection agency that reports to you in a timely manner is crucial. This can be in the form of regular reports from collectors or, as is becoming more common these days, via a website where information relating to  your account is regularly updated.

Question 8

What is your experience in the debt collection industry?

It is important to know whether an agency is qualified to manage your account. There are several ways to find out how much experience an agency really has. As well as asking for information such as industry memberships, licensing and collector certification, you should also ask for references from other businesses that have used their services. Don’t be shy asking for these, as successful agencies will be happy to supply them.

Question 9

What if you are not able to recover my debt?

If you were given the right answer to question one, then you will at least not be out of pocket for the recovery process if the debt cannot be collected. But, if your debt is a substantial amount that you simply cannot afford to write off, then legal action may be your only recourse. In that case, it’s important to know ahead of time that a collection agency has access to reputable, affordable legal representation and that, once initiated, the agency will continue to be your primary means of contact during the process.

Question 10

What methods do you use to recover my debt?

Knowing that a collection agency will always act ethically and responsibly on your behalf is important, not only to protect your reputation and customer relationships, but also to protect you from possible legal implications. The agency should be able to report to you that the methods they use in collecting debts are in accordance with all relevant legislative requirements and industry codes of practice.

For Professional Debt Recovery in Kenya and East Africa …Please contact

Debt Recovery Associates. Persuasive, Persistence, Professionalism

Town Office-View Park Towers ,10th Fl ,Utalii Lane /
L584-off UN Avenue, Gigiri.

P O Box 27859 00100 Nairobi, Kenya

Tel +254-20-221 1382/362

Cell: +254 721 636 404

Fax +254-20-2211386

Email; debtrecovery@dolphinsgroup.co.ke

http://www.dolphinsgroup.co.ke/debtrecovery/index.php

 

How To Deal with Customers that Refuse to Pay..

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If the current economic conditions weren’t tough enough for your business already, add to that the fact that you may have outstanding accounts from customers who are also feeling the heat. While you may be able to feel their pain, the impact of their outstanding debts could be devastating for your business.

That’s why it’s important that you have a debt recovery plan that is effective and yet keeps the relationship with your customers civil. At some point you’ll find yourself in the position of chasing payments, so here are some tips for doing so efficiently and with the least amount of stress.

Be proactive

Every business must have a clearly defined policy for dealing with late payments. This will not only help to avoid late payments in the first place, but will help you collect debt faster so you save on time and money. The following are the three major ways you can be proactive with your collection process.

    Set a clear credit policy. From the very beginning, be clear with your customers about what you expect when it comes to credit. For example, if you make it known that you will start the collection process after 30 days, then your customers are far more likely to comply and pay before then. You should also outline the steps you will take after the 30 days so that customers aren’t surprised when you start contacting them.
Get a signed contract. A credit contract will work wonders for recovering payments on time, and it doesn’t have to be complicated. Simply state what you’ll provide and when; what the customer must pay and when; how disputes will be settled; and what penalties there will be for late payments.
Conduct a credit check. Simply running a credit check on would-be customers is a great way to avoid this situation as you can make a more informed decision about the extension of credit.

Have a sound collection process

Having a sound collection process will benefit you in two major ways: first, it ensures any mistakes in collecting payments don’t happen on your end; and second, it helps customers to see that the collection process isn’t anything personal.

Issuing your invoices promptly should be the first step in your process. Additionally, make sure you monitor your accounts receivables regularly so you know what stage of payment each customer is in. Next, have a standard reminder that’s issued just before a payment becomes due so that your customers have a chance to make their payments. Last, have a plan for dealing with a variety of individual circumstances, because you are bound to have customers with a reasonable excuse.

Chase overdue accounts immediately

The collection process should begin the day after a bill is due. The longer you wait to contact the customer, the less likely the bill will be paid. Call the customer directly to talk about why they haven’t paid. Remember to be civil during contact, however, because the non-payment could also be a result of something you have done wrong. Depending on the result you get from talking to the customer, you may also consider ceasing the extension of credit to them until they have paid up.

 

Professional Debt Recovery for you …contact

Debt Recovery Associates. Persuasive, Persistence, Professionalism

Town Office-View Park Towers ,10th Fl ,Utalii Lane /
L584-off UN Avenue, Gigiri.

P O Box 27859 00100 Nairobi, Kenya

Tel +254-20-221 1382/362

Cell: +254 721 636 404

Fax +254-20-2211386

Email; debtrecovery@dolphinsgroup.co.ke

http://www.dolphinsgroup.co.ke/debtrecovery/index.php

 

 

How to Improve Your Cash Flow with Debt Collection..

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Debt collection isn’t the most attractive task for business owners, but it’s necessary for keeping a healthy cash flow. Since the economic climate is so uncertain these days, anything that threatens the cash flow of your business needs to be dealt with swiftly and consistently, otherwise you’re at risk of defaulting on your own debts and bills. If you have a lot of outstanding debts, and your cash flow is struggling, then you need to call in those debts asap. If you’re not sure where to start, then read on for some tips.

Establish a Solid Debt Recovery Foundation

The first step to effectively collecting outstanding debts is to lay down a solid foundation for debt recovery and cash flow issues: a contract. The contract you make with your customers will specify how and when payment will be made to you. By signing it, the customer is agreeing to your Terms of Trade before you provide labour or goods to them. Have your solicitor help draw up a contract (or terms and conditions) for your business to ensure you have the right legal protection in case ever you have to start chasing up debts.

Develop a Recovery System (Procedure)

Implementing a system for debt collection is the best way to make the whole process easier for you. A good system will include a consistent grace period before the debt becomes due, and then a step-by-step plan of action once it’s overdue. For example, you might give your customers a month to pay their invoices. Once a month has passed, you might send them a reminder letter, or even call them to remind them of the debt. If they still don’t respond, then you should be ready with the next step, such as calling a debt collector or taking the issue to court.

These steps should be made clear to your customers from the start so that they understand how will proceed if you’re not paid on time.

Use a Collection Agency

After exhausting all internal efforts and the customer still won’t pay, then you may have to bring in a third party collection agency to pursue the account for you. Collection agencies are professionals in their field, meaning they’re aware of the rules and regulations surrounding debt collection, and can act on your behalf. This way, you won’t have to stress about getting your money or confronting the customer, as the collection agency will take care of it for you. Some also offer their services on a ‘no win no fee’ basis.

Legal Demand

Another avenue you can take if the debt remains unpaid is legal demand. Have your lawyer write up a letter of demand and send it off right away. In most cases, the customer will be willing to negotiate new payment terms with you. Of course, some will deny the letter or not respond at all, in which case you may need to take more formal legal action.

Some debt collection agencies (such as Debt Recovery Associates) are aligned with law firms and can offer legal (or letters of demand) as part of their ‘no win no fee’ service. They can also offer expert litigation at scale prices.

Collecting unpaid debts is a very stressful experience for most people. When it comes to protecting your cash flow, however, it’s extremely important that you follow up on the debts immediately and make sure you get what is owed to you.

Professional Debt Recovery for you …contact

Debt Recovery Associates. Persuasive, Persistence, Professionalism

Town Office-View Park Towers ,10th Fl ,Utalii Lane /
L584-off UN Avenue, Gigiri.

P O Box 27859 00100 Nairobi, Kenya

Tel +254-20-221 1382/362

Cell: +254 721 636 404

Fax +254-20-2211386

Email; debtrecovery@dolphinsgroup.co.ke

http://www.dolphinsgroup.co.ke/debtrecovery/index.php

 

Dolphins Group

 

How to Keep Track of Your Unpaid Debts…

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Having an efficient accounts receivable management system is absolutely essential to every business. Accounts receivable signifies the money you have earned but that you have not yet received from your customers. If you don’t have a special system in place for these debts that are owed to you, then you risk having some of your accounts fall through the cracks. By creating a protocol for billing customers and tracking payments, you will always know who owes you what, and when you need to take debt recovery action. The following steps will help you take charge of your accounts receivable and ensure you always get the money you are owed.

Decide on your accounts receivable policy

The only way you can have an effective accounts receivable system is to establish it properly from the beginning. By deciding on a system for recording debts and choosing the course of action you are willing to take to recover debts, you will always be aware of what debts you have and what stage of recovery they are in.

Be aware of accounts receivable turnover rates

As the length of time it takes you to recover debts increases, the overall strength of your accounts receivable system decreases. When you have a very long average turnover period, you know it’s time to take action to recover your debts. Whether this is through sending out a warning letter or hiring debt collectors, the important thing is that you are doing something to shorten that turnover period. Examine your turnover period monthly so that you know whether or not your debt recovery system is effective.

Be organised and consistent

By establishing your accounts receivable policies and system from the very start of each customer relation, it will be far easier to collect your debts from them when the time comes. By keeping track of where each customer stands according to your overall system, you will always know what kind of action you must take next to recover your debt.

Get accounts receivable software

There are many software programs available these days that can help you generate invoices and monitor your client’s expenses. This kind of tool is indispensable because computerising your accounts receivable will ensure accuracy, save you time, and give you a better overall view of where you stand financially. Another great feature is that some systems can automatically alert you when a particular customer’s credit balance goes beyond a certain point.

Communicate with your customers

Keeping positive lines of communication open with your customers not only allows you to show how much you appreciate their business but also their timely payments. By keeping a good relationship with your customers in this manner, it is far less awkward when it comes time to remind customers about a late payment. This way you can continue with your debt collection protocol without having any bad blood develop between you and your customers.

So many service-based organisations are so intent on billing their customers that they forget about actually collecting on the debt. Receivables equates to cash for your business, so by monitoring your accounts receivables efficiently, you will always be able to identify potential problems and keep your cash flowing.

Professional Debt Recovery for you …contact

Debt Recovery Associates. Persuasive, Persistence, Professionalism

Town Office-View Park Towers ,10th Fl ,Utalii Lane /
L584-off UN Avenue, Gigiri.

P O Box 27859 00100 Nairobi, Kenya

Tel +254-20-221 1382/362

Cell: +254 721 636 404

Fax +254-20-2211386

Email; debtrecovery@dolphinsgroup.co.ke

http://www.dolphinsgroup.co.ke/debtrecovery/index.php

 

Dolphins Group

 

Why You Should Use Professionals to Investigate and Collect from your Debtor..

 Why use professional debt collector

 

If you provide products or services to people on credit, the chances are at some time or another you will have someone defect on their payment. While most businesses should have a debt recovery procedure, such as sending out invoices and reminders, this still doesn’t help if someone simply refuses to pay. So what do you do in this situation? If you want to bypass dealing with the legal system, and yet still want to get your money, your best option is to hire a debt collection agency. The following are the major advantages of doing so.

Debt collectors know the law

One of the main advantages associated with hiring a collection agency is that they are knowledgeable when it comes to the law. Since there are many laws associated with debt collection, trying to learn them all yourself will simply waste time and energy on your part, when instead you could just hire someone who already knows the ins and outs of the system.

Saves you time

Besides saving time by not having to learn about laws, hiring a collection agency will save you time in other ways. For instance, tracking down customers and getting a hold of them can be very time consuming, especially if they’re actively trying to avoid paying you. By having someone else do this work for you, you are free to get back to running your business.

Debt collectors have the right tools

By hiring a debt collector, you greatly increase your chances of recovering the debt, simply because debt collectors have all the right tools to do so. Everything from the proper software to better phone systems and contacts help debt collectors do their job so that you can do yours.

Helps you preserve relationships

Even though the collection of debt is considered to be the primary task, debt collectors are also able to use their extraordinary tact for gaining funds back in a professional manner. Chances are good that you don’t want to completely spoil your relationship with the debtor, and debt collectors will keep this in mind as they handle their task in a customer-friendly and polite way.

Less stressful

No one really likes dealing with these types of situations, and for the average person trying to chase down money from a debtor is actually quite stressful. For that reason, hiring a debt collector is a great solution simply because the task will be off your plate and you don’t have to spend time and energy worrying about it.

Not only that, but since debt collectors have a high success rate, you can rest assured that your money will, indeed, be recovered. Are you worried about the costs? Some agencies don’t collect their payment from you until the debt has been recovered, so you won’t be out of pocket by the time the whole ordeal is over with.

Collecting debts from customers is never a very pleasant experience, especially when the customer refuses to pay. That is why many people turn to the services of debt collection agencies, as they can rest easy knowing that the right people are on the case.

 

Professional Debt Recovery for you …contact

Debt Recovery Associates. Persuasive, Persistence, Professionalism

Town Office-View Park Towers ,10th Fl ,Utalii Lane /
L584-off UN Avenue, Gigiri.

P O Box 27859 00100 Nairobi, Kenya

Tel +254-20-221 1382/362

Cell: +254 721 636 404

Fax +254-20-2211386

Email; debtrecovery@dolphinsgroup.co.ke

http://www.dolphinsgroup.co.ke/debtrecovery/index.php

 

Dolphins Group

 

Good Debt Collectors…

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Good debt collectors are hard to come by when choosing a collection agency.

Good debt collectors once they are talking with a debtor, probe to find out what is going on. Often, the loss of a job, an illness, divorce, or maxing out the credit cards results in a person becoming dysfunctional when it comes to handling his/her financial obligations. He/she is embarrassed and frequently a little frightened and reluctant to discuss the problem.

Good debt collectors and a good debt collection agency will often be able to draw the debtor out. Debt collectors are not allowed to play attorney by advocating bankruptcy. In fact, they have to be very precise when talking with debtors. However, they can suggest debtors who said they have financial difficulties contact a legitimate credit counseling service.

The credit counseling service will help the debtor to work out a payment plan that will enable him/her to gradually pay off creditors.

Professional Debt Recovery for you …contact

Debt Recovery Associates. Persuasive, Persistence, Professionalism

Town Office-View Park Towers ,10th Fl ,Utalii Lane /
L584-off UN Avenue, Gigiri.

P O Box 27859 00100 Nairobi, Kenya

Tel +254-20-221 1382/362

Cell: +254 721 636 404

Fax +254-20-2211386

Email; debtrecovery@dolphinsgroup.co.ke

http://www.dolphinsgroup.co.ke/debtrecovery/index.php

 

Dolphins Group

 

Common Excuses Debtors Make…

 

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The more questions you ask, the quicker you will get to the truth of the matter. When debtors lie about why they are not paying, they are hoping that you will accept what they are saying and drop the subject. The more questions you ask, the more uncomfortable debtors become. Eventually, sending the creditor a check becomes much more appealing than answering all of your questions and having to come up with one excuse after another. The advantage you have is that most people in debt collecting will accept excuses at face value and will call back at anther time. Here are some of the most common excuses you are apt to hear. Think about how you will respond to these excuses before making those necessary phone calls with your consumers.

1) The computers are down and we are unable to print checks right now.
2) I never received a bill for the product or service. I lost the bill.
3) The check is in the mail.
4) I don’t have any money.
5) Hardship (lost my job, illness) and can’t afford to pay you right now.
6) Our computer prints all checks at the end of the month.
7) We are having serious cash flow problems.
8) We are expecting a big check in a month, and then we can pay you in full.
9) When I get paid, you’ll get paid.
10) The boss is out of town and will not be able to sign the check for two weeks.
11) I’m the controller and I handle the payables.
12) I have a dispute with the invoice.
13) I have a dispute with the product or service.
14) We need proof of delivery before we can pay.
15) We can only pay from original invoices, not faxed copies.
16) Our accounts payable person quit.
17) Our company pays net 90.
18) We’re still waiting for approval.
19) My spouse pays the bills.
20) I don’t owe anything.

Good Luck…

Debt Recovery Associates. Persuasive, Persistence, Professionalism

Town Office-View Park Towers ,10th Fl ,Utalii Lane /
L584-off UN Avenue, Gigiri.

P O Box 27859 00100 Nairobi, Kenya

Tel +254-20-221 1382/362

Cell: +254 721 636 404

Fax +254-20-2211386

Email; debtrecovery@dolphinsgroup.co.ke

http://www.dolphinsgroup.co.ke/debtrecovery/index.php

 

Dolphins Group