{"id":715,"date":"2014-02-08T14:24:10","date_gmt":"2014-02-08T11:24:10","guid":{"rendered":"http:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/?p=715"},"modified":"2014-02-08T14:26:17","modified_gmt":"2014-02-08T11:26:17","slug":"explore-experience-audit","status":"publish","type":"post","link":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/explore-experience-audit\/","title":{"rendered":"Explore Experience Audit&#8230;"},"content":{"rendered":"<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" class=\"aligncenter size-medium wp-image-717\" alt=\"dolphins group blog\" src=\"http:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-content\/uploads\/2014\/02\/bus1-300x199.jpg\" width=\"300\" height=\"199\" srcset=\"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-content\/uploads\/2014\/02\/bus1-300x199.jpg 300w, https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-content\/uploads\/2014\/02\/bus1.jpg 589w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>When was the last time you went to a supermarket and watched customers look at your product?when was the last time you were a mystery shopper for your own products or service?<\/p>\n<p>If managers would call their own customer services lines and have to wait forever,trapped in &#8220;voice mail jail&#8221; those truly committed to serve their market will make changes.<\/p>\n<p>Not long after Tim became CEO of a major school bus manufacturer,he asked many of their customers what they should improve about the school buses that they constructed.Some school buses drivers from rural areas told him they didn&#8217;t like their buses because they had dust problem.When Tim asked what that meant,they described how,on unpaved roads,a great deal of dust would enter the interior.<\/p>\n<p>Tim returned his office and called in his engineers.They responded ,&#8221;No way.We build them to specifications that wouldn&#8217;t allow that.&#8221;<\/p>\n<p>Rather than argue,Tim took a couple of the engineers,traveled to a small town in Indiana,got on a bus ,and rode an after-school route.On a hot day with kids packed in the bus,the vehicle started to fill with dust.The engineers-used to their air-conditioned offices where they only saw the buses on the asphalt pavement of the plant-now had to endure the customer&#8221; experience.<\/p>\n<p>&#8220;Guys,&#8221;Tim asked them as they bounced along the unpaved road,&#8221;would you put up with this every day?&#8221; They looked down and shock their heads.&#8221;Then our customers shouldn&#8217;t have to either.&#8221;The engineers went to work to solve the problem&#8230;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; When was the last time you went to a supermarket and watched customers look at your product?when was the last time you were a mystery shopper for your own products or service? If managers would call their own customer services lines and have to wait forever,trapped in &#8220;voice mail jail&#8221; those truly committed to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[12],"tags":[554,573,556,557,528,269,473,261,90,461,574,487,507,182,327,293,162,242,440,288,248,462,471,514,549,224,445,496,550,325,120,252,551,459,517,575,622,621,183,555,116,117,600,548,570,547,527,592,566,571,572,567,569,568,553,552,598,593,591,594,597,585,595,596,589,590,586,588,587,599,199,56,565,577,576,580,581,582,583,584,623,601],"yst_prominent_words":[860,1112,1113],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/posts\/715"}],"collection":[{"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/comments?post=715"}],"version-history":[{"count":4,"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/posts\/715\/revisions"}],"predecessor-version":[{"id":722,"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/posts\/715\/revisions\/722"}],"wp:attachment":[{"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/media?parent=715"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/categories?post=715"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/tags?post=715"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/yst_prominent_words?post=715"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}