{"id":655,"date":"2014-01-01T15:29:29","date_gmt":"2014-01-01T12:29:29","guid":{"rendered":"http:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/?p=655"},"modified":"2014-01-08T12:02:33","modified_gmt":"2014-01-08T09:02:33","slug":"where-else-would-you-look","status":"publish","type":"post","link":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/where-else-would-you-look\/","title":{"rendered":"Where Else Would You Look…?"},"content":{"rendered":"

\"\"<\/p>\n

Comedian Jeff Fox was joking about phrases we all utter without thinking.I laughed out loud when he mentioned that people hunting for a lost item often absentmindedly announce,”I found it in the last place I looked”<\/p>\n

Well,of course you did!Once you come across it,why would you continue searching?<\/p>\n

I feel the same way when I”m asked about whether an organization should have a “customer-experience” focus<\/a>.I always thinking,”well,where else could you focus?And why would you keep on searching?”<\/p>\n

Think about it for a moment:is it productive to focus internally,on politics and structure of an organization?Obviously those areas require consideration,examination,and care.But if that is the primary area of concentration,your attention is in the wrong place.<\/p>\n

The same is true if your organizations focal point is on market and your share price.<\/p>\n

As legendary management guru Peter Drunker said,”There is only one valid definition of an organization purpose:to create a customer.”<\/p>\n

Make it not only customer service year,rather; an awesome customer experience in every touch point.<\/p>\n

Good luck..<\/p>\n","protected":false},"excerpt":{"rendered":"

Comedian Jeff Fox was joking about phrases we all utter without thinking.I laughed out loud when he mentioned that people hunting for a lost item often absentmindedly announce,”I found it in the last place I looked” Well,of course you did!Once you come across it,why would you continue searching? I feel the same way when I”m […]<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[12],"tags":[554,573,556,557,528,269,473,261,90,461,574,487,507,182,327,293,162,242,440,288,248,462,471,514,549,224,445,496,550,325,120,252,551,459,517,183,555,116,117,548,570,547,527,566,571,572,567,569,568,553,552,56,565],"yst_prominent_words":[1127,843,776,1144],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/posts\/655"}],"collection":[{"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/users\/11"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/comments?post=655"}],"version-history":[{"count":4,"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/posts\/655\/revisions"}],"predecessor-version":[{"id":658,"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/posts\/655\/revisions\/658"}],"wp:attachment":[{"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/media?parent=655"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/categories?post=655"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/tags?post=655"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/yst_prominent_words?post=655"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}