![\"Dolphins](\"http:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-content\/uploads\/2011\/11\/1320079047_ways-to-stand-out-online_8-300x300.jpg\" "\\"Dolphins")
<\/p>\n<\/p>\n
A guy walks into a shop that sells ties. He’s opened the conversation by walking in.<\/p>\n
Salesman says, “can I help you?”<\/p>\n
The conversation is now closed. The prospect can politely say, “no thanks, just looking.”<\/p>\n
Consider the alternative: “That’s a [insert adjective here] tie you’re wearing, sir. Where did you buy it?”<\/p>\n
Conversation is now open. Attention has been paid, a rapport can be built. They can talk about ties. And good taste.<\/p>\n
Or consider a patron at a fancy restaurant. He was served an old piece of fish, something hardly worth the place’s reputation. On the way out, he says to the chef,<\/p>\n
“It must be hard to get great fish on Mondays. I’m afraid the fillet I was served had turned.”<\/p>\n
If the chef says, “I’m sorry you didn’t enjoy your meal…” then the conversation is over. The patron has been rebuffed, the feedback considered merely whining and a matter of personal perspective.<\/p>\n
What if the chef said instead, “what kind of fish was it?” What if the chef invited the patron back into the kitchen to take a look at the process and was asked for feedback?<\/p>\n
Open conversations generate loyalty, sales and most of all, learning… for both sides.<\/p>\n
Always go for it….<\/p>\n","protected":false},"excerpt":{"rendered":"
A guy walks into a shop that sells ties. He’s opened the conversation by walking in. Salesman says, “can I help you?” The conversation is now closed. The prospect can politely say, “no thanks, just looking.” Consider the alternative: “That’s a [insert adjective here] tie you’re wearing, sir. Where did you buy it?” Conversation is […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[12],"tags":[90,119,120,95,69,20,26,91,113,112,71,38,81,104,103,27,21,43,96,65,72,42,77,25,88,79,45,93,94,116,117,99,102,40,39,92,125,106,105,49,127,108,126,114,28,36,83,73,22,85,118,82,121,122,123,76,66,62,63,128,30,78,44,6,80,110,68,23,86,87,75,64,115,89,101,100,34,33,124,9,48,67,7,47,70,37,109,35,32,29,111,74,24,84,107,129,56,55,31,59,61],"yst_prominent_words":[810,808,812,811,809,807,806],"amp_enabled":true,"_links":{"self":[{"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/posts\/143"}],"collection":[{"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/comments?post=143"}],"version-history":[{"count":8,"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/posts\/143\/revisions"}],"predecessor-version":[{"id":152,"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/posts\/143\/revisions\/152"}],"wp:attachment":[{"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/media?parent=143"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/categories?post=143"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/tags?post=143"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/wp-json\/wp\/v2\/yst_prominent_words?post=143"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}