{"id":29,"date":"2011-04-12T19:58:50","date_gmt":"2011-04-12T16:58:50","guid":{"rendered":"http:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/?page_id=29"},"modified":"2019-10-21T11:23:10","modified_gmt":"2019-10-21T08:23:10","slug":"free-public-speaking-and-presentation-skills-tips","status":"publish","type":"page","link":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/free-public-speaking-and-presentation-skills-tips\/","title":{"rendered":"Excellent Meeting Management and Minute Taking Skills Training,Nairobi and Mombasa Kenya"},"content":{"rendered":"

Executive Meeting Management and Minute Taking Skills Training. <\/strong><\/h3>\n

\"Dolphins<\/a><\/strong><\/p>\n

As part of a busy business lifestyle, we spend a large amount of our time interacting with others, in particular with our customer, work colleagues, partners, suppliers and many others. Keeping them happy is as critical as understanding their needs and concerns.<\/p>\n

It is well known that a large amount of time of an office worker is spent in meetings, a large portion of which is dealing with colleagues and customers. As a result it is quite critical for anyone to improve their customer management skills and be able to handle more senior customers as their skills are improved and get better results.<\/p>\n

Beyond this, we often are required to participate in those meetings both as leader and contributor. However, at other times, we are called upon to assist by taking the minutes of the meeting<\/strong> – recording what was discussed, what was agreed and what is going to be done.<\/p>\n

To do so effectively requires a number of skills. We must not only be able to record and summarise the discussion accurately, but also do so succinctly while at the same time applying all the basics of good writing. We must also follow the format, style and tone appropriate both to the meeting and the organisation itself.<\/p>\n

In this course participants will be introduced to main aspects of managingmeetings. These include subjects such as establishing rapport, handling meetings, negotiating, body language and so on.<\/p>\n

There are plenty of educational and entertaining exercises designed to help the delegates put the theory into practice. The idea is that participants should learn the skills during the course by using the new concepts they have learned in controlled exercises and role plays. This is known to increase the retention rate and is an ideal method to learn rapidly with minimum effort.<\/p>\n

In this highly practical course participants will learn:<\/strong><\/p>\n

How to Manage Relationships<\/strong>
\nHow to interact with a customer effectively to get maximum results?
\nWhat to say, how to say it and how to look?
\nHow to handle potentially aggressive remarks by your customer?<\/p>\n

Body Language<\/strong>
\nHow to great a customer and establish rapport?
\nHow to use your body language to understand others better?
\nHow to read clusters of gestures?
\nHow to read subconscious signals by reading palm orientation and finger layout?
\nWhat are the signals that indicate the other person is defensive?
\nWhat is partial-arm-cross and what does it suggest?
\nHow to do a power gaze?
\nWhat are various leg crosses and what do they suggest?<\/p>\n

Effective Meetings<\/strong>
\nHow to participate or hold meaningful and efficient meetings?
\nWhat are pre-meeting preparations?
\nHow to prepare an agenda?
\nWhat should be discussed in a typical office meeting?
\nHow to prepare, run and finalise a meeting?
\nHow to avoid wasting time in meetings?
\nWhat are post-meeting activities?<\/p>\n

Questioning Methods<\/strong>
\nHow to use various types of questioning techniques to get better answers?
\nHow to use listening skills to get more information from your clients?<\/p>\n

Negotiation<\/strong>
\nHow to get a fair deal when negotiating with your clients?
\nHow to set your limits when negotiating over price? What strategies are known to work best?
\nHow to maximise your long-term results when dealing in repeated negotiations with a particular customer?
\nHow to reduce tension while negotiating so you can get better results and manage a meeting more effectively?<\/p>\n

Delegates will learn ..<\/strong>.
\nBy the end of this course, participants will be able to:
\nBuild strong relationships with your clients
\nRead body language and use it to your advantage
\nLead and participate in efficient meetings to get maximum results
\nAsk specific types of questions to obtain more information
\nNegotiate effectively and make fair deals
\nParticipate in many educational and entertaining exercises to learn the skills quickly<\/p>\n

The Philosophy Behind Meeting Skills Training Course <\/strong>
\nThis course primarily deals with customers and meetings. Many of daily interactions in an office are carried out in meeting with clients, customers, colleagues and managers. This course is designed to train the delegates to master the art of inter-personal communication in meetings.<\/p>\n

Many office workers learn this skill on the job. Right from day one when they join a new company, they are invited to meetings and they simply observe and copy the behaviour of others in their future meetings. After all, they take others behaviour as the norm. However, a company culture set by socially dominant people may not be the most efficient way to handle customers. Bad habits can creep in and soon customers may start to turn away from the organisation. A systematic course on how to handle such meetings can greatly help people to understand the intricate psychological aspects of such encounters and maximise their gain.<\/p>\n

This course contains many case studies and practicals that help the delegates to practice handling different situations under the supervision of a trainer. Course notes and exercise sheets contain all the information a trainer needs to use to guide the delegates. Workbooks contain detailed reference material useful for both the trainer and the delegates. Course guidelines, recommended reading, etc. further help trainers to quickly familiarise themselves with the course.<\/p>\n

——————————————————————————————————–<\/p>\n

Excellent <\/strong>minute taking and minute writing session<\/strong><\/p>\n

Description<\/strong>
\nMeetings play an important role in business today. We often are required to participate in those meetings both as leader and contributor. However, at other times, we are called upon to assist by taking the minutes of the meeting – recording what was discussed, what was agreed and what is going to be done.<\/p>\n

To do so effectively requires a number of skills. We must not only be able to record and summarise the discussion accurately, but also do so succinctly while at the same time applying all the basics of good writing. We must also follow the format, style and tone appropriate both to the meeting and the organisation itself.<\/p>\n

Objective<\/strong>
\nThe objective of this session is to assist participants in developing all the key skills for effective minute taking and minute writing.
\n
\nHere is the programme content;<\/strong><\/p>\n

Understanding your role, <\/strong><\/p>\n

Minute Taking and Effectively Managing Meetings<\/strong>
\nYour issues, your objectives for today.
\nThe purpose of your meetings and your minutes.
\nHow much detail is really needed in your minutes?
\nWho decides the level of detail?
\nWhat minute style is best for your meetings?<\/p>\n

Minute Taking The Agenda<\/strong>
\nThe purpose, content and structure of your agenda.
\nThe terminology, what it means and how it should be used: Committee Business, Matters Arising, Any Other Business, etc.
\nDo previous minutes need to be approved?
\nWriting the agenda as a control tool for the Chair.
\nStructuring the agenda.
\nLevels of detail in agendas.<\/p>\n

Minute Taking Formatting the minutes<\/strong>
\nWhat goes where?
\nMaking the minutes useful but easy to read.
\nMore terminology such as Present, In attendance, Apologies, In hand, etc.
\nCoping with visitors, part-time attendance, etc.
\nIDDA – a simple formula for writing individual minutes.<\/p>\n

Minute Taking Responsibilities and Preparation<\/strong>
\nYou and the Chair – roles and responsibilities
\nWhat to do before, during and after the meeting.
\nGood preparation.
\nChoosing where to sit.
\nDealing with strangers.
\nWorking in partnership with the Chair.
\nIf, how and when to interrupt.
\nSeeking clarification.
\nBuilding a working partnership.<\/p>\n

Minute Taking Listening and Taking notes<\/strong><\/p>\n