{"id":1444,"date":"2019-10-19T12:36:53","date_gmt":"2019-10-19T09:36:53","guid":{"rendered":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/?page_id=1444"},"modified":"2019-10-21T11:01:52","modified_gmt":"2019-10-21T08:01:52","slug":"excellent-communication-image-business-etiquette-skills-trainingnairobi-mombasa-kenya","status":"publish","type":"page","link":"https:\/\/www.dolphinsgroup.co.ke\/dolphins_training\/blogging\/excellent-communication-image-business-etiquette-skills-trainingnairobi-mombasa-kenya\/","title":{"rendered":"Excellent communication, Image and Business etiquette skills Training,Nairobi and Mombasa Kenya"},"content":{"rendered":"

Excellent communication, Image and Business Etiquette Skills Training…<\/u><\/strong><\/p>\n

\"Dolphins<\/a><\/strong><\/p>\n

Introduction;<\/u><\/strong><\/p>\n

“You can make more friends in two month by becoming interested in other people than you can in two years by trying to get other people interested in you.” <\/em><\/strong>Dale Carnegie<\/p>\n

As social entities, we spend a lot of time and effort in communication with others. Mastering the art of communication increases our chances of success in both professional and personal lives. Any performance improvement here will directly lead to benefits for your team, your job and your personal life. Communication skills can be learned and mastered through persistent practice.<\/p>\n

The Communication Skills Training Materials offered by Dolphins Group focuses on core concepts vital to successful communication such as Styles of Communication, Effective Listening and Questioning Skills, Assertiveness, Empathy and more. To master communication skills, extensive interactive and hands-on exercises are provided during the training course which encourage learning and increase the delegates’ confidence.
\n“Communication skills can be learned systematically and mastered through persistent practice.”<\/strong><\/p>\n

How NOT to Communicate!<\/strong><\/p>\n

This course has been designed to accommodate two types of delegates with different communication needs; one group are co-workers who already know each other and want to improve their intercommunication skills and the other group are those delegates who dont know each other or have not worked in the same team before. This group could include anyone from newly employed floor worker to managers, executives and team leaders. The course contains various optional content that you can use to tailor the course based on your delegates’ needs.<\/p>\n

In this highly practical course delegates will learn:<\/strong><\/p>\n

Communications Styles<\/strong><\/p>\n

What is an ideal communication?
\nWhat are different styles of communication?
\nWhat are the 4 orientations in effective communication and how does each persons style impact their communication with you?<\/p>\n

Interacting with People<\/strong><\/p>\n

What does it mean to be assertive and how can you achieve it?
\nHow to provide feedback to others so they take your word seriously?
\nHow can you avoid appearing aggressive?
\nHow to use systematic methods to evaluate what you know about yourself and what you know about others?
\nHow to learn which areas you need to work on to improve yourself based on other peoples impression of you?<\/p>\n

Questioning Techniques<\/strong><\/p>\n

How to ask the right questions at the right time?
\nHow to get what you want and stay friends?
\nHow to address uncomfortable issues and prepare others to open up to you?
\nWhat are the differences between open and closed questions and how can you take advantage of each?
\nHow to seamlessly guide a conversation towards the direction of your choice?<\/p>\n

Misunderstanding<\/strong><\/p>\n

What causes misunderstanding?
\nHow can you minimize misunderstanding?
\nHow can stereotyping affect your communication?
\nHow to use active listening to gain rapport and commitment?
\nWhen should you use first person sentences when communicating with others and when should you use second person?<\/p>\n

Empathy & Emotional Intelligence<\/strong><\/p>\n

What is the effect of empathy on communication?
\nHow to use a simple empathic technique to construct sentences based on what you hear from others and make an empathic communication?<\/p>\n

Telephone Skills<\/strong><\/p>\n

How to handle phone conversations?
\nHow to put people on hold?
\nHow to transfer a phone call to someone else?
\nHow to end a phone call?<\/p>\n

Body Language<\/strong><\/p>\n

How can you read people through their body language and understand their motives better?
\nWhat gestures should you be aware of?
\nWhat are the differences between open and closed body gestures and how do they impact your communication with others?
\nHow to spot lies?
\nHow to control your voice to get maximum effect?<\/p>\n

Understanding Stories<\/strong><\/p>\n

How do you perceive the world?
\nHow do you make stories to make sense of what goes around you?
\nHow these stories come to define your behaviours?
\nHow can you use story analysis to improve your communication with others?<\/p>\n

Intention Analysis<\/strong><\/p>\n

What are the two common mistakes made when considering intentions?
\nHow to avoid these mistakes?
\nWhat is the relationship between intentions and their impact and how should you respond to them?
\nHow should you handle intentions to get the best results?
\nWhat is the best way to share your intentions with others?<\/p>\n

Avoiding Blame<\/strong><\/p>\n

What is the Cycle of Blame and Disengagement?
\nWhat is bad about blaming others when things go wrong?<\/p>\n

What should you do instead when things go wrong?
\nHow to avoid blaming others?<\/p>\n

Feelings<\/strong><\/p>\n

If you feel strongly about something, how should you express yourself?
\nWhat happens if you dont share your feelings with others?
\nShould you bury your feelings and get rid of them as hard as you can? Should you vent them or should you deal with them?
\nHow can you use a simple formula in conversations to easily share your feelings with others?<\/p>\n

Difficult Conversations<\/strong><\/p>\n

What is the best way to express your dissatisfaction with someone?
\nHow to analyse implicit messages in what you say or is said to you?
\nWhat is the impact of these implicit messages on people and their long term relationship?
\nHow to take advantage of the 4-Steps Conversation Technique to significantly improve the quality of your conversations?<\/p>\n

Psychological Games<\/strong><\/p>\n

Why people get stuck in circular arguments and feel they should not give in to others?
\nHow can you break this cycle and improve your communication skills?
\nWhat is the Drama Triangle and how can it be used to improve your communication with others?<\/p>\n

By the end of this course, participants will be able to:<\/strong><\/p>\n