Which of the four are getting in the way?

You don’t know what to do You don’t know how to do it You don’t have the authority or the resources to do it You’re afraid Once you figure out what’s getting in the way, it’s far easier to find the answer (or decide to work on a different problem). Stuck is a state of…Read moreRead more


No organization cares about you. Organizations aren’t capable of this. Your bank, certainly, doesn’t care. Neither does your HMO or even your car dealer. It’s amazing to me that people are surprised to discover this fact. People, on the other hand, are perfectly capable of caring. It’s part of being a human. It’s only when…Read moreRead more

Just imagine how much you’d get done….

…if you stopped actively sabotaging your own work. We must be talented, powerful and resilient creatures indeed given how much we manage to produce despite the constant undercutting, ridicule and needless censorship we aim at ourselves.

Brand exceptionalism…

Your brand is your favorite. After all, it’s yours. You understand it, you helped build it, you’re obsessed with the nuance behind it. Your organization’s actions make sense to you, you sat in the room as they were being argued about… you might even have helped make some of the decisions. So, your brand doesn’t…Read moreRead more

The $20,000 phone call…

When a homeowner decides to put his house on sale and calls a broker… When he calls the moving company… When a family arrives in town and calls someone recommended as the family doctor… When a wealthy couple calls their favorite fancy restaurant looking for a reservation… Go down the list. Stockbrokers, even hairdressers. And…Read moreRead more

The flip side..

It’s impossible to have a coin with only one side. You can’t have heads without tails. Innovation is like that. Initiative is like that. Art is like that. You can’t have success unless you’re prepared to have failure. As soon as you say, “failure is not an option,” you’ve just said, “innovation is not an…Read moreRead more