I started the quiz team at my high school. Alas, I didn’t do so well at the tryouts, so I ended up as the coach, but we still made it to the finals. It took me thirty years to figure out the secret of getting in ahead of the others who also knew the…Read moreRead more
ISO 20000:2011- The International Standard for Service Management Auditor
How is your buzz management..??
Abandoning perfection..
It’s possible you work in an industry built on perfect. That you’re a scrub nurse in the Operation Room, or an air traffic controller or even in charge of compliance at a nuclear power plant. The rest of us, though, are rewarded for breaking things. Our job, the reason we have time to read…Read moreRead more
Pain,Money and B2B selling…
When you sell to someone at a business, it’s worth remembering that the pain their problem is causing belongs to them, while the money they have to spend, doesn’t. Any time you can cure their pain in exchange for their boss’s (or the shareholder’s) money, that’s a compelling offer. The challenge is actually being…Read moreRead more