(Unless they want to) Humans are unique in their ability to willingly change. We can change our attitude, our appearance and our skillset. But only when we want to. The hard part, then, isnt the changing it. Its the wanting it.
In the short run, of course, not caring can save you some money. Don’t bother making the facilities quite so clean. Save time and hassle and let the display get a little messy. Don’t worry so much about one particular customer, because you’re busy and hiring more people takes time and money. But in the […]
Theres confusion between tactics and strategy. Its easy to get tied up in semantic knots as you work to figure out the distinction. Its worth it, though, because strategy can save you when tactics fail. If a tactic fails, you should consider abandoning it. But that doesnt mean that theres something wrong with your strategy. […]
The first is quite common. Learn to play the notes as written. Move asymptotically toward perfection. Practice your technique and your process to get yourself ever more skilled at doing it (whatever ‘it’ is) to spec. This is the practice of grand slalom, of arithmetic, of learning your lines or c++. The other kind of […]
“Go with your gut,” is occasionally good advice. More often, though, it’s an invitation to indulge in your fear or to avoid the hard work of understanding the nuance around us. Better advice is, “invest in making your gut smarter.” The world is a lot more complex than our gut is likely to comprehend, at […]
Delegate it to your customers. Let them give feedback, good and bad, early and often. Delegate it to your managers. Build in close monitoring, training and feedback. Have them walk the floor, co-creating with their teams. Use technology. Monitor digital footprints, sales per square foot, visible customer actions. Create a culture where peers inspire peers, […]
Open-ended questions are incredibly valuable to the sales process (as long as you listen). They help you gather information, qualify sales opportunities, and establish rapport, trust, and credibility. As a sales professional, its very important to have a repertoire of powerful open-ended questions questions that are answered by more than a simple yes or […]